Bratzel sees things the same way: "All this reflects the way that customers are increasingly moving in another world."
The car is becoming a rolling app platform. A new world of technological innovation is poised to find its way into cars. Owners already expect built-in gadgets, such as hands-free car kits, that will automatically consult the phone book.
Cars are ideally supposed to know where to go for the cheapest fuel and to warn drivers of traffic snarls. When a service is due, the car can warn its owner, and even make an appointment at the dealer.
Some experts believe driverless cars on motorways are only a decade away. "We are also convinced that road traffic accidents will be something talked about in museums," Degenhart says.
The industry knows the changes are coming fast. VW chief Martin Winterkorn recently said: "Over the next few years our sector faces one of the biggest upheavals since the invention of the motor car."
People's expectations of mobility are changing. Constant updating will probably be the motto of the future - and it will keep the motor trade alive.
Bratzel expects the relationship between manufacturers and suppliers to change:
"I believe that what we are currently seeing is the balance of power moving towards the suppliers."
-AAP