UCOL business lecturer Cheralyn Sorrell says the placement can be the perfect opportunity for employers to recruit staff.
"There is work out there for well-trained, work-ready employees – there is a significant shortage of people to fill these roles. In addition, existing staff are encouraged to complete the qualification as it future proofs their career and encourages their professional development."
The programme's first cohort was filled by staff from the Calls4Charity team.
Calls4Charity centre manager Dene Benham says the qualification is welcome.
Benham, who has worked in the industry for 14 years, says the programme is a good refresher for people like him who may have got a little complacent over the years. "It has helped me refocus and become familiar with new legislation and compliance," he says.
Calls4Charity team member Simone Wareham has worked in contact centres for six years and says the programme fits in well with her work hours. "Plus I'm really excited to be one of the first to get this qualification."