Joan started volunteering 20 years ago, firstly starting in the back room sorting donations and then moving to serving customers.
She had retired from her cleaning job at the then Manawatū Polytechnic when her friend Olive encouraged her to come to Red Cross.
Joan enjoys the social aspect of volunteering in the Malden St shop, interacting with customers and fellow volunteers: "I've made so many good friends working for Red Cross."
The women also spend one morning a week sorting and checking games and toys.
"It's fun, it is most definitely fun," Joan says. "You come here for a reason and you come to enjoy yourself, you don't come to be miserable."
Joan, 86, was born and raised on the Isle of Man. She joined the British Army as a private then joined the New Zealand Army while still in Britain. In 1956, after six and a half weeks on a boat she arrived in Aotearoa. Joan says she was told it was the land of milk and honey and she discovered that was true.
"Then I met a Kiwi and that was the end of that."
Joy and Joan have both served on the Palmerston North branch committee of Red Cross and Joan had a stint as president. She was also on the Manawatū-Whanganui area council.
"It's a good place to come to if you want to make friends and have a bit of enjoyment," Joan says.
Joy and Joan have also volunteered for Red Cross street appeals, marched in the Anzac Day parade representing New Zealand Red Cross and undertaken kitchen duties at the annual book sale.
• It is Red Cross annual appeal week - the charity's biggest fundraiser of the year. Last year's appeal was cancelled due to Covid-19. To find out more about the appeal click here.