Restaurant owner 'mortified' after accidentally sending angry email to bride

Jade Sharp said she was left hurt when she received the email branding her a "cow". Photo / Facebook

A "mortified" restaurant owner has apologised after a bride-to-be received a wayward email labelling her a "cow" as she weighed up her wedding venue options.

The restaurant's response to the woman organising her wedding was revealed in a review on the website Trip Advisor

Karen Williams, proprietor of the Mulberry Tree in Boughton Monchelsea, Kent, was horrified to hear an email meant for another member of staff had been received by a visitor looking to hire the restaurant for her big day, according to the Daily Mail.

In the email on Sunday, March 25, the restaurant worker said they were "p***** off" after a couple asked how much it would be for bread rolls as a starter and a roast dinner.

According to the couple, the email they were sent read: "Well she's a cow!

"I actually didn't know about this, checked my emails and didn't have anything in my inbox.

"They didn't ask me about prices, the asked my [sic] how much it would be for bread rolls to start and a roast!!!!!!

"So I said I'd have to confirm with you.

"That's p***** me off.

"Not sure we're the right venue for them tbh, they wanted a carvery and bacon rolls for their evening food."

Jade said she received the email after complaining about her tour of the restaurant.

She said: "We emailed when we returned home to express the disappointment that the lady, the manager in charge, wasn't able to discuss much as she didn't know.

"Then a few hours later received an email that obviously was not meant for me.

"It was in fact an email from the lady we saw, the manager of the day, to her mum, the manager, about me and our visit.

"I cannot express how hurt and upset I was reading the email.

"How rude and unprofessional the way in which she spoke about us.

"For a potential wedding booking the customer service we have received first hand is awful disgusting and disrespectful."

The bride to be wrote about her experience at the Mulberry Tree on Trip Advisor, pictured.

Jade said she later took a telephone call from Williams, who apologised for the gaffe.

Williams then responded to the one-star mail describing the erroneous email as a "catastrophic mistake".

She wrote: "I am absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible.

"I did telephone you as soon as I found out what had happened to offer my profuse and sincere apologies and did apologise repeatedly to you.

"You were adamant that you did not want to get married at The Mulberry Tree, completely understandably so after the email you were sent, so I did not wish to insult you by attempting to make amends after such a catastrophic mistake on our part, especially when it is your wedding day involved.

"Once again I offer my sincerest apologies to you."

The restaurant issued an apology to the couple describing the email as 'indefensible'.

The Mulberry Tree is meant to be one of the top wedding venues in Maidstone, Kent.

The award-winning restaurant offers a variety of wedding packages which include three-course meals and ceremonies indoors and outdoors.

The restaurant claims to have "many years of experience" hosting weddings, with ceremony fees ranging from £195 to £250 ($377 to $482).

An online brochure said its reception package begins at £34.95 ($67.45) per person for a three-course menu.

Jade's Facebook post has since received dozens of responses from shocked friends.

Jenene Smith said: "That's terrible.

"They need to be put on a training course to learn some respect and b***** etiquette for customers especially planning a big day."

Kathryn Stadelwieser wrote: "I'm fuming just thinking about it."

And Steph Carl Luckham added: "I'm shocked they sent this to you even if by mistake.

"I'd demand a meeting with the venue manager to explain as to why you won't be using them to hold your wedding."