She told a passer-by to call for help and then asked management to fetch a defibrillator for CPR.
“She was very close to being unresponsive,” she continued, saying she went to check the medical ID on her iPhone.
“I held the lock button and volume button together at the same time and swiped to her medical ID,” she said.
“She didn’t have it updated but she did have her name, her birthday, her height and her weight.
“Literally just because I had her name meant I was able to communicate better with her, and she was able to communicate by squeezing my hand a little bit better knowing I was talking to her.”
Nurse Lauren said the woman had a cardiac condition, but having that information in her medical ID would have assisted medical professionals who arrived on the scene.
“I urge everyone to update theirs,” she said.
“And if you’re not comfortable having your medical ID on your phone, what you can do is include an emergency contact which will allow someone on scene to call them and find out what your history is and whether this has happened before.”