He claimed the product was brand new, "straight out of the box" when he noticed the problem.
Another user likened the frayed brush to the wild hair of a doll on the children's cartoon Rugrats.
Jenner was quick to respond to complaints, taking to Twitter to ensure fans that she was aware of the issue. She said only a small number of lip glosses with the faulty applicators had been made.
"So good or bad, I love hearing your feedback. When I saw the problem with my lip gloss brushes I stopped all production and changed it", she wrote.
"Only a small amount of the old brushes were sold and we have been sending new ones for anyone that has had an issue."
She later confirmed any customer who had received a faulty brush would be sent a new and improved one.
Fans have since responded, applauding Jenner for her swift action.
Since the youngest of the Kardashian-Jenner clan's lip kits were launched on April 1, the product has sold out with every restock, usually within minutes.
- nzherald.co.nz