Regarding the first aspect, the company had needed to overcome adversity when they lost 85 per cent of their business due to a decision of their largest client to move to a national franchise rather than supporting local businesses.
"We fought for what we lost but in the end they wanted a company with a national presence," director Sharon Pirie said.
"We decided that this was not going to beat us.
"Our business had something to give back to our community and we absolutely love what we do.
"So we fought hard, worked hard and came up with other ways to overcome this massive problem, slowly but surely building our client base back up."
Giving back to the community is important to Maxi Carpet Services, according to Sharon. An example was joining the Web Genius Pay It Forward initiative just after the first Covid-19 lockdown.
"Coming out of lockdown we partnered with Web Genius in their Pay It Forward campaign.
"This involved running a competition where two lucky winners were drawn each week for eight weeks, winning a free carpet clean and stain work for dining, lounge and hall.
"The community could nominate others who have been adversely affected by Covid-19 either financially, emotionally or physically."
As Kiwi Business Heroes 2020 Maxi Carpet Services won a trophy, framed certificate as well as a $2000 Noel Leeming voucher.
The judges named three runners-up: Christchurch heating company DC Installations, Nelson day spa Pure Opulence and Kāpiti scaffolding specialists Kāpiti Coast Scaffolding.
