All Tuesday tickets remain valid for Wednesday. All concert details, including transport, remain the same.
The latest statement said Tuesday ticketholders unable to attend on Wednesday should contact Ticketmaster to request a refund. Limited tickets are still available for Thursday's show.
John, 72, broke down in tears last night when he realised he couldn't complete his set.
"I'm sorry, so very sorry," he told the Mt Smart crowd.
The superstar, who earlier needed medical assistance while on stage, had to be assisted from the stage after attempting to launch into Daniel, but having no voice left.
The song was number 16 in a 25-strong playlist. Herald concert reviewer Karl Puschmann said John's voice remained powerful during his early songs — until he spoke.
John later reached out to fans on social media saying he was "disappointed and deeply upset" that he couldn't complete his show.
Sir Elton's promoter has confirmed there won't be refunds for disappointed fans after the music legend's show was cut short.
Michael Chugg told Newstalk ZB's Heather du Plessis-Allan the singer played over two hours, so there won't be refunds offered.