Deborah Light purchased Adele concert tickets for 922.88 AUD, but when she got the tickets, it had a face value of $102.20 NZD and under a different name. 20 March 2017 New Zealand Herald Photograph
Deborah Light purchased Adele concert tickets for 922.88 AUD, but when she got the tickets, it had a face value of $102.20 NZD and under a different name. 20 March 2017 New Zealand Herald Photograph
Consumer NZ is joining overseas consumer groups to help investigate complaints about ticket reselling sites.
It will join forces with groups from Australia and the UK looking at complaints about sites such as Viagogo and Ticketmaster Resale.
"We've heard reports of tickets being sold on resale sites in New Zealandfor up to twenty times their face value," Consumer NZ chief executive Sue Chetwin says.
Survey results will be used to identify problems in the ticket resale market and what needs to be done to protect consumers.
Australian consumer group Choice and UK consumer watchdog Which? are also participating in the research.
Ms Chetwin says reselling sites have already come under scrutiny from the UK's Competition and Markets Authority. In December, the authority opened an investigation into suspected breaches of UK consumer protection law by resellers. Issues identified include the adequacy of information disclosed by the sites.
