Imagine spending £6900 (more than $13,300) on just one night in a hotel; that's a decent second-hand car, a year at university, or 283 Oxfam goats. Now imagine spending 16 nights at that hotel for £5500 a night - and only leaving the building twice. That's what octogenarian couple the
Being served, Claridge's style
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Inside Claridge's, screening on TV One.
We see the Lanvin-designed Christmas tree erected in six hours overnight alongside life-size marionettes of the Lanvin family savouring presents and brandy. We see an unfortunate staffer cleaning all 800 pieces of the million-pound chandelier, also overnight. But what's most jaw-dropping is the attitude that "no request is too outrageous". Staff literally renovate rooms to satisfy guests' whims. When an unnamed Japanese pop star rents the £6700-a-night penthouse for a month, and demands a jacuzzi, Claridge's installs one. And when a party of unidentified foreign royals books the entire third floor - 40 rooms for 27 females - the staff line the glass doors to protect their privacy and renovate the rooms to effectively create a temporary palace. All this when the booking could still be cancelled; the group arrives two days late.
We don't see the royals or the pop star, but we do meet intriguing guests, such as 81-year-old working model Carmen Dell'Orefice, who poses in pearls and leopard-print for Claridge's Fashion Artist in Residence (who draws favourite guests). Then there's 20-stay VIP Sammy the spaniel, whose personal bed, bowl, toy and towel are kept at the hotel. His owner tells us Sammy used to get depressed staying in London, but not when he's at Claridge's. Aha.
But the spotlight stays on the staff. Treays interviews managers, maids and many more, including the Keeper of the Lift (elevator operator) and the Telecom Manager (receptionist). The breakout star is Thomas Kochs, the quotable general manager with a keen sense of humour to balance out his fastidiousness. Every morning he sits down to write personalised welcome notes. U2 is staying again, and the usual predicament crops up. "Do you write Dear Edge? You can't write dear Mr The Edge or Dear The Edge."
So far, Inside Claridge's is TV gold.
Inside Claridge's premieres Thursday, 7.30pm, TV One.