NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business

Smith & Caughey’s closure: What’s really to blame? – Andrew Dickens

Andrew Dickens
By Andrew Dickens
NZ Herald·
25 May, 2025 09:00 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

    Reminder, this is a Premium article and requires a subscription to read.

Retail nostalgia fades as Smith & Caughey’s exits the changing face of Queen Street. Photo / Michael Craig

Retail nostalgia fades as Smith & Caughey’s exits the changing face of Queen Street. Photo / Michael Craig

Andrew Dickens
Opinion by Andrew Dickens
Andrew Dickens is a Newstalk ZB host
Learn more

THREE KEY FACTS

  • Smith and Caughey’s on Queen Street is closing due to changing retail behaviour and competition from malls.
  • Foot traffic in central Auckland has decreased, impacted by work-from-home trends and suburban conveniences.
  • Queen Street is being remodelled as a live entertainment district with boutique shopping and improved transport links.

Like all OG Aucklanders, I’m upset that Smith and Caughey’s in Queen St is to close up shop.

An expedition to the old girl was part of my history. Late night Friday, we’d troop in to Q Street and pay a visit to the glittering store and window shop. The Christmas windows were the best in New Zealand.

The Copper Room cafe was the cafe my father wanted to go to after he recovered from his stroke. The cafe had many names but was always Copper.

Advertisement
Advertise with NZME.

It was luxe cafe dining when luxe cafes were rare in Auckland. But the writing on the wall was being written for decades before Smith and Caughey’s demise. And we chose it.

There used to be many department stores in Auckland. George and John Court’s shops, for instance. They disappeared years ago because of changing retail behaviour.

Milnes and Choyce was another. They used to have a shop in Remuera but that collapsed years ago. The department stores and Queen St fell with the rise of the suburban shopping malls.

Lately, the ongoing financial slump is a dagger. Foot traffic in central Auckland is down significantly from last year as people choose not to shop to save money.

Advertisement
Advertise with NZME.

Add to that the modern trend of working from home reducing the numbers while cinemas shifting to the suburbs also cut foot traffic immensely.

The mall’s convenience, with its massive carparks and sheer number of outlets close to where we live, spelled the end of High St shopping, except for boutique stores.

We saw that with the closure of Farmers on Hobson St. Despite its massive carpark, the store downsized to a Queen St location and multiple outlets in malls. It’s where the people went.

The development of Westfield Newmarket and the subsequent death of Broadway is more proof of our changing retail habits. Smith and Caughey’s held on for so long because it stocked high-end items.

The only things I bought from Smith and Caughey’s were Calvin Klein underpants and a pair of Burberry ankle boots – which are still the most expensive shoes I own. I only shopped there in their legendary sales, which was when things became affordable.

Luxe brands now have their outlets downtown to grab the cruise ship market. Another nail in the coffin. Meanwhile the rise of fast fashion has decreased the demand for high-end labels.

But then I heard the spokeswoman for the CBD retailers bang on about the roadworks in the area as though they were the principal factor.

I know she had to do that because the existing retailers believe it should be the scapegoat as they seek reparations for the collapse.

Advertisement
Advertise with NZME.

She also blamed the perception of danger but I can assure you Queen St was more dangerous when it was the only game in town. Recent violence in malls shows the thugs have changed their patterns as well.

The modernisation of Queen St is what needed to happen to ensure the long-term survival of the central city.

Faced with the onslaught of the mall and big-box retail and the departure of cinemas, Queen St is being remodelled as a live entertainment district with boutique shopping and convenience stores for CBD residents.

The new train links will enable easy expeditions into town without the hassle and cost of increasingly privatised parking.

The street has been greened and emptied of cars just passing through to make it a more attractive environment.

If you’ve been there lately, you’ll know it’s starting to hum with the murmur of crowds – not the roar of boy racers.

It’s sad to say goodbye to the chintzy department stores. But if the council is to blame, it’s because it allowed the proliferation of malls.

London and Paris resisted, which is why Oxford St still works and why Paris has Galerie LaFayette and Samaritaine.

But then again the reason why New Zealand has embraced malls is because we like them so you can’t blame the council for that.

If you want to blame someone for the death of Smith and Caughey’s, ask yourself this: when was the last time you shopped there? And where did you shop instead?

Save

    Share this article

    Reminder, this is a Premium article and requires a subscription to read.

Latest from Business

Premium
Shares

Market close: NZ shares flat as Australian regulator clears path for Fonterra consumer sale

10 Jul 06:22 AM
Technology

Top 5 takeaways from Samsung's super-slim foldable phone and watch event

10 Jul 05:00 AM
Premium
Energy

NZ's LNG import plan could cost up to $1b, report reveals

10 Jul 04:00 AM

Audi offers a sporty spin on city driving with the A3 Sportback and S3 Sportback

sponsored
Advertisement
Advertise with NZME.

Latest from Business

Premium
Market close: NZ shares flat as Australian regulator clears path for Fonterra consumer sale

Market close: NZ shares flat as Australian regulator clears path for Fonterra consumer sale

10 Jul 06:22 AM

The NZ sharemarket was steady, while the Nasdaq hit another record high in the US.

Top 5 takeaways from Samsung's super-slim foldable phone and watch event

Top 5 takeaways from Samsung's super-slim foldable phone and watch event

10 Jul 05:00 AM
Premium
NZ's LNG import plan could cost up to $1b, report reveals

NZ's LNG import plan could cost up to $1b, report reveals

10 Jul 04:00 AM
Number of Kiwis leaving for Oz in 2024 highest in more than a decade

Number of Kiwis leaving for Oz in 2024 highest in more than a decade

10 Jul 01:58 AM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP