NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business / Small Business

Robyn Pearce: Treat others as you wish to be treated, really?

Herald online
31 Jul, 2012 09:30 PM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Photo / Thinkstock

Photo / Thinkstock

Opinion

A recent workshop on communication showed the normal range of folk who felt ill-informed by some of their colleagues. I've seen the same in almost all organisations and relationships.

The problem?

Most people communicate in the way they like to be communicated with, not how the other person wishes to receive the information.

The solution? Ask ourselves:

Am I communicating in a way others can understand, and what is their preferred communication method?

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

There's no 'one size fits all'. The answer is buried within the personality of each person. There are many personality analysis tools on the market, almost all giving similar insights. I like using 'What Makes People Tick', a very easy-to-remember yet well-researched product designed by Australian Des Hunt.

Des's tool uses bird names - Eagle, Peacock, Dove and Owl - to describe broad personality types.

The Eagle

These little charmers are cool and confident. They're strong dominant personalities and usually move naturally into leadership positions. They work well without supervision, don't need a lot of encouragement to perform, and are highly motivated by getting results.

A major weakness - not very good listeners. They also hate having their time wasted. They tend to snap under stress and then can't understand why others get upset. Others would call them bossy; they call it showing leadership.

Discover more

Opinion

Robyn Pearce: 5 keys to sorting out your office

07 Feb 08:30 PM
Opinion

Robyn Pearce: What is that mess in my office?

20 Mar 08:30 PM
Opinion

Robyn Pearce: Why do people resist tidying up?

10 Apr 09:30 PM
Opinion

Robyn Pearce: Too much to do? Learn to procrastinate

01 May 09:30 PM

If you want to get a favourable response from an Eagle, have your facts straight, get straight to the point, be direct, and for goodness sake, don't nag!

The Peacock

Advertisement
Advertise with NZME.

These warm confident people enjoy fun, parties and noise. They're quickly bored if there's no-one else around. Many salespeople, trainers, motivators, and entertainers fit here. They're great people people. If you've got a job requiring people skills, look for a Peacock.

They're great starters, not such good finishers. Too much detail bores them. (How many sales managers tear their hair out because their salespeople are sloppy about filling in their paperwork?) Quieter souls think they are much too loud and pushy; they think the quiet ones are boring!

To get the best out of a Peacock, you must be prepared to encourage and praise them. They thrive on it. They are energised by being around others, and stressed by being on their own for too long. Don't put them in a lonely work environment - they won't be able to perform effectively. They need to know that they are appreciated, and even when, in their heart of hearts they know they've done a good job, they still like to be praised.

The Dove

These warm shy peace-loving, supportive folk are the salt of the earth. They enjoy being around other people but not centre stage. If you want a job done, almost always a Dove will offer. Great listeners and sympathisers. Often found in helping roles - nurses, counsellors and support positions.

Don't expect them to initiate things, though. That's way outside their comfort zone. They prefer not to speak out in public meetings. It is very easy to crush a Dove and not even realise, for they find it very uncomfortable to stick up for themselves. Therefore managers have to be more thoughtful for their Doves than their more vocal staff.

Advertisement
Advertise with NZME.

Doves are the kind-hearted souls who'll sacrifice their own needs for the last-minuting Peacock, or the domineering Eagle who comes rushing in demanding something, without checking what else the Dove has to do. These are the ones who have the hardest job to say 'No' to unreasonable demands.

The Owl

You always knew owls were wise birds, didn't you! So are human Owls. Here we have the cool shy folk of society. They make great accountants, lawyers, researchers, software developers - anyone who needs high accuracy. They thrive on being right. Having to pass work in without checking it several times just about brings on an anxiety attack. Their strength is their attention to detail. Their weakness - challenging to make a quick decision. What if it was wrong!

Give them plenty of time to do a good, well-checked job. They won't be happy about a rushed one. Give them a good briefing. Also, don't expect them to be happy in a work environment where they have to do heaps of interacting open plan is very uncomfortable. They prefer a 'smattering of shush' so they can get on without noise and distractions.

So, which type of person are you? How do you like to be communicated with? And the people around you? Do you give them information in the style they want it?

Reader giveaway: We have 2 double passes (worth $190.00 each) to give away to each of Robyn's next Breakfast Clubs - Wellington 17th August & Hamilton 31st August.

Advertisement
Advertise with NZME.

To be in to win, email your entry now to jill@gettingagrip.com with Breakfast (NZ Herald Online) in the subject line. Entries close by 5pm Monday 13th August. For those who miss out, tickets and more details are at: www.gettingagrip.com/breakfastclub/.

Robyn Pearce (known as the Time Queen) runs an international time management and productivity business, based in New Zealand. Get your free report 'How To Master Time In Only 90 Seconds' and ongoing time tips at gettingagrip.com.
Save

    Share this article

Latest from Small Business

Premium
Small Business

Small Business: Weaving culture and quality with Nodi Rugs

15 Jun 05:00 PM
Premium
Media and marketing

‘Fastest to $20m revenue’ - Tracksuit's rapid growth, $42m raise

11 Jun 05:00 PM
Premium
Small Business

Small Business Q&A with Willy Benson of PortaSkip

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from Small Business

Premium
Small Business: Weaving culture and quality with Nodi Rugs

Small Business: Weaving culture and quality with Nodi Rugs

15 Jun 05:00 PM

Olivia Moon talks to Tom Raynel about her hand-woven rug business Nodi.

Premium
‘Fastest to $20m revenue’ - Tracksuit's rapid growth, $42m raise

‘Fastest to $20m revenue’ - Tracksuit's rapid growth, $42m raise

11 Jun 05:00 PM
Premium
Small Business Q&A with Willy Benson of PortaSkip

Small Business Q&A with Willy Benson of PortaSkip

Premium
On The Up: Former Olympic swimmer dives into business with waste venture

On The Up: Former Olympic swimmer dives into business with waste venture

08 Jun 05:00 PM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP