NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business

Ryanair accused of 'looting' passengers with £5 baggage fee

Other
15 Jan, 2018 09:52 PM6 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Ryanair says the policy is being introduced to reduce delays. Photo/file.

Ryanair says the policy is being introduced to reduce delays. Photo/file.

Ryanair this week introduced a controversial new baggage rule that will see non-priority customers charged up to £5 for hand luggage.

Ryanair has until now allowed customers to carry two bags into the cabin: one being a standard carry-on suitcase and the other a smaller bag around the size of a handbag or laptop bag.

Passengers will still be able to travel with two items of luggage, but the larger bag will be placed in the hold unless they pay for priority boarding.

Chief marketing officer Kenny Jacobs said the change will reduce delays caused by passengers struggling to fit wheelie bags into overhead lockers and will cost the Dublin-based carrier up to 50 million euro (NZ$84 million) each year.

Ryanair, Europe’s No 1 airline, today (8 Jan), reminded customers of its new baggage policy, as part of its “Always Getting Better” programme. Ryanair has introduced new reduced checked bag fees. Read more here https://t.co/0Th1G51Naa pic.twitter.com/74ZuaoMV8Z

— Ryanair (@Ryanair) January 8, 2018

"This new policy is centred around lower checked bag fees and bigger bag allowances and we have notified by email all our customers travelling from Monday," Jacobs said.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

"All Ryanair customers will still be free to bring two free carry-on bags but we will now ask non-priority customers to put their bigger bag in the hold – free of charge – in order to eliminate boarding delays and improve our industry leading on-time departures. Ryanair has already introduced new reduced checked bag fees (from €/£35 to €/£25) and increased check-in bag sizes (from 15kg to 20kg) to encourage more customers to check in bags and reduce the number of customers with two bags at the boarding gates."

Spain urged to boycott the airline

Beyond serving as the genesis of social media frustration, the move has also provoked the ire of the Spanish Association of Users, Employers and Professionals of Air Transport (Asetra), which described the new charges as 'looting' passengers.

The organisation has attacked the new Ryanair baggage policy as 'disproportionate' and is calling on Spain's Ministry of Development to cut back on the airline's slots over the country.

Advertisement
Advertise with NZME.

Asetra says the new charge is unacceptable and 'a clear abuse'.

It is calling on the Spanish government to favour other airlines, which it claims have the real interests of Spanish travellers and their economic situation at heart.

The association is also outraged at Ryanair's intention to charge anyone 50 euros if they fail to abide by the new rules, slamming the decision as "a coercive message" and "violating good faith".

Asetra said: "This new condition violates the rights of passengers at a time when Ryanair enjoys a dominant position in the Spanish air transport market.

Discover more

New Zealand|crime

Spate of charity box thefts prompts warning

16 Jan 01:32 AM

"This prevents users from choosing other airlines in some routes that the Ryanair company exclusively carries out and thus limits their ability to choose."

Asetra believes the new Ryanair rules can be challenged in the European courts or via the Spanish Agency for Aviation Safety.

It is encouraging any traveller who bought their ticket before the new rules were announced last September to take legal action on the basis of a 'change of contract in the agreed conditions.'

In the event that they are prevented from travelling with a carry-on suitcase for not paying the fee, it urges them to demand compensation, as set out in the European Regulation EC 261/2004.

However, Ryanair has hit back at the claims by the Spanish transport body, saying the policy is intended to reduce delays.

In a statement, Ryanair's Kenny Jacobs told MailOnline Travel: 'These claims are baseless. Since we announced this new policy, we have had a positive reception from our customers.

Advertisement
Advertise with NZME.

"This new policy is fair, will speed up boarding and will eliminate any risk of Ryanair flights being delayed because of too many bags being brought on board.

"These new bag rules are centred around lower checked bag fees and bigger bag allowances, changes which will cost Ryanair up to €50m per year so we hope our customers will enjoy and welcome them.

"All Ryanair customers can still bring two free carry-on bags but because of our heavily booked flights (94 per cent load factors), we don't have space on board for this many wheelie bags so are asking non-priority customers to put their bigger bag in the hold – free of charge – from today in order to eliminate boarding delays and improve our industry leading on-time departures."

Meanwhile for passengers flying with Ryanair today, the new policy was greeted with a mixed response.

Hannah Beagley accused Ryanair of going 'out of your way to make things difficult for your customers', while Jonny Lavery claimed a suitable motto for the Dublin-based carrier would now be: 'Low fares. Made extremely complicated.'

Congratulations @Ryanair you have officially gone out of your way to make things difficult for your customers. Free to put a bag in the hold but you have to pay to put that same bag in the cabin - absolutely RIDICULOUS.

— Beagley | Mrs Ahmed (@HannahBeagley) January 15, 2018

However, Gareth J Bond described the hand luggage rules as 'long overdue', adding that the changes have been 'clear on website for months'.

Advertisement
Advertise with NZME.

While Twitter user Dan added: 'Honestly don't understand the fuss over @Ryanair's new baggage policy, you're not getting any more/less for your money, you just put your bag in the hold for free instead of finding space on board! #simple.'

Honestly don’t understand the fuss over @Ryanair’s new baggage policy, you’re not getting any more/less for your money, you just put your bag in the hold for free instead of finding space on board! #simple

— Dan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@danieljaws93) January 15, 2018

He explained: "Ryanair needs to make sure customers understand that they may not be insured for loss, theft or damage of their valuables if their luggage ends up in the hold as a result of these new rules.

"We would advise travellers to remove wallets, keys, laptops and other important or expensive items from any bag the airline plans to put in the hold.

"'If anything does go missing, you should claim against the airline as they should honour your rights under the Montreal Convention."

And Rory Borland, travel editor of consumer group Which?, urged Ryanair passengers to make sure they are aware of the new policy and how it could affect them.

-Dailymail

Advertisement
Advertise with NZME.
Save

    Share this article

Latest from Business

Premium
Stock takes

Stock Takes: In play - more firms eyed for takeover as economy remains sluggish

19 Jun 09:00 PM
Markets with Madison

Why $73.5b DataDog is going all in on AI

19 Jun 07:47 PM
World

Trump's policies are reshaping global financial dynamics

19 Jun 07:44 PM

Audi offers a sporty spin on city driving with the A3 Sportback and S3 Sportback

sponsored
Advertisement
Advertise with NZME.

Latest from Business

Premium
Stock Takes: In play - more firms eyed for takeover as economy remains sluggish

Stock Takes: In play - more firms eyed for takeover as economy remains sluggish

19 Jun 09:00 PM

BGH's tilt at Tourism Holdings has sparked more merger and acquisition speculation.

Why $73.5b DataDog is going all in on AI

Why $73.5b DataDog is going all in on AI

19 Jun 07:47 PM
Trump's policies are reshaping global financial dynamics

Trump's policies are reshaping global financial dynamics

19 Jun 07:44 PM
Premium
Court writer: Polkinghorne pitches his own book; TVNZ v Sky in Olympics showdown

Court writer: Polkinghorne pitches his own book; TVNZ v Sky in Olympics showdown

19 Jun 06:14 PM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP