"We have provided a full refund to this rider and apologised to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred."
This isn't the first time an Uber fare has given someone grief, with New Year's Eve surcharging catching numerous people out.
Just ask Sydney woman Skye Shanahan who was stung A$720 for a ride from Sydney's Neutral Bay to Blacktown that would normally cost A$100. Or Perth man Kris Keen, who has lodged a formal complaint after his 20km Uber trip that would usually have cost A$37 ended up leaving him A$332 out of pocket.
And then there was Canadian Matt Lindsey who hailed an Uber for an hour-long ride with multiple stops on New Year's Eve that ended up getting costing him $1600.