More choice for NZ Post parcel customers

Parcels can be left at an agreed place at a customer's address or picked up from Countdown or a Z station. Photo / iStock

Sick of missing parcel deliveries and having to go and collect them? Soon you can pick up your packages when you shop for groceries or stop for petrol.

New Zealand Post and its courier service, CourierPost, want to make it easier for people to receive their parcels first time. The company is introducing new pick-up option locations across the country.

Currently parcels can be redirected to 11 Countdown stores in Auckland and six Z stations in Wellington. Over the next month, parcel collection locations will be extended to include an additional 27 Countdown stores in Auckland, Hamilton, Tauranga, Wellington, Christchurch and Dunedin.

Ashley Smout, group general manager of customer engagement said they are working to reduce numbers of "cards to call" by giving customers more choice about where and when they receive their parcels.

"We know how frustrating it is when customers miss delivery the first time and receive a card asking them to collect their parcels.

"The addition of Countdown supermarkets and Z stations to our own retail collection points is providing greater convenience to our customers as they can pick up their parcels after work hours, when they're out at the supermarket, or stopping for petrol."

Parcel Leave means a parcel can be left at a customer's address even if they are not home to sign for it, and can be left in an agreed place at the address.

Parcel Redirect gives customers the option of having parcel delivery redirected to a number of New Zealand Post retailers and CourierPost depots, as well as a growing list of participating Countdown supermarkets.

Selected Z service stations are also trialling collection points in Wellington.

There is no additional service charge for the pick-up option. Customers will be required to show the notification email and present photo ID to collect the parcel.

Where the pick-up service is offered:

Auckland: Countdown offers this service in St Lukes, Mt Eden, Greenlane, Grey Lynn, Grey Lynn Central, Newmarket, Three Kings, Auckland Metro, Auckland City, Takapuna and Glenfield Downing St.

Over the next month Countdown will also offer this service in:

Auckland: Birkenhead, Blockhouse Bay, Henderson, Brown's Bay, Manukau, Manurewa, Mt Wellington, Onehunga, Orewa, Ponsonby, Pukekohe South,Whangaparaoa.
Hamilton: Bridge St, Chartwell, Te Rapa.
Tauranga: Bayfair Girven Rd, Greerton, Tauranga.
Wellington: Newton, Porirua, Lower Hutt, Upper Hutt
Christchurch: Hornby, Church Corner, Northlands, The Palms.
Dunedin: Dunedin Central