NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business

McDonald's looking to get better at chicken

Bloomberg
13 Feb, 2018 05:52 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

As US consumers eat more chicken than ever before, McDonald's wants to build on the success of McNuggets. Photo/McDonalds.

As US consumers eat more chicken than ever before, McDonald's wants to build on the success of McNuggets. Photo/McDonalds.

McDonald's, aiming to extend a three-year growth run, is betting that it can attract customers by being more like Chick-fil-A, the specialist chicken takeout chain in the US.

One of the company's top priorities is to become a "credible chicken player" in the US, according to internal McDonald's documents reviewed by Bloomberg News. The initiative has been dubbed "Better Chicken," the fast-food giant said in a letter to franchisees, who operate about 90 percent of its US locations.

McDonald's has already taken steps to elevate its chicken sandwiches and nuggets, which were long seen as a serviceable if uninspiring part of the menu. The chain has vowed to stop serving poultry with antibiotics, and it removed artificial preservatives from McNuggets. It also rolled out Southern-style sandwiches and tenders, which are coated in a crispy buttermilk breading that's similar to what Chick-fil-A offers.

The idea now is to build on that push and establish McDonald's as a top-tier chicken restaurant - rather than just a burger joint.

"It's definitely a transformational era for McDonald's," said Jason Moser, an analyst at Motley Fool. "Chicken is part of that."

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The stakes are high, especially as consumers eat more chicken than ever before. Last year, they consumed 92 pounds on average, compared with less than 57 pounds of beef, according to estimates from the Department of Agriculture. At the same time, Tyson Foods and other chicken producers are investing in new processing plants, wagering that the meat will become an even bigger part of Americans' diets.

Chicken has the aura of being healthier, which is helping drive the trend, Moser said. Many Americans are limiting the amount of red meat they consume, so McDonald's traditional burger-heavy lineup may be less relevant.

"It would make sense to build a menu that has more chicken," he said.

Advertisement
Advertise with NZME.

The "Better Chicken" effort may involve selling meat that tastes like it's pressure-fried, according to the letter to franchisees. That technique is known for creating a crispy coating and juicy interior. It's also an approach used by Chick-fil-A.

McDonald's, based in Oak Brook, Illinois, declined to comment on the specifics of the letter. But adding new foods "is one of the many ways we are transforming the McDonald's experience," spokeswoman Terri Hickey said in an email. "We're committed to generating even more excitement around the core menu items our customers love -- including our chicken offerings."

Chris Kempczinski, McDonald's U.S. president, said last year that the company was re-evaluating both its burger and chicken offerings in a bid to improve quality. That includes everything "from the proteins that we use, to the equipment in our kitchens, to our cooking procedures."

It's not clear how far McDonald's will tilt its menu toward poultry. Part of its "Better Chicken" push may hinge on the way food is marketed. But it makes sense to try to mimic Chick-fil-A, said Bloomberg Intelligence analyst Michael Halen.

Discover more

Lifestyle

What skinny people eat for breakfast

13 Feb 09:47 PM
New Zealand

Say cheese: No plan to cut burgers from NZ Happy Meals

15 Feb 08:05 PM
Lifestyle

What it's really like to work at McDonald's

23 Feb 10:35 PM

The Atlanta-based company, which is credited with inventing fried-chicken sandwiches, has posted the highest average restaurant sales of the top 50 fast-food chains, according to QSR magazine. In 2016, Chick-fil-A generated $4.41 million per location. That compares with just $2.55 million for McDonald's.

Chick-fil-A also has steadily expanded beyond its Southern perch. Despite drawing controversy for comments made by one of its executive opposing gay marriage, the company has made forays into New York and Southern California in recent years. Now, it has about 2,200 restaurants across the country.

Chick-fil-A is praised for its customer service, but food quality is central to its success, Halen said. In that area, McDonald's is still playing catch-up. Its chicken also isn't as well perceived as the fare at Wendy's, he said.

But McDonald's is making progress. Its new buttermilk crispy tenders helped sales in the fourth quarter, the company said last month.

The industrywide shift has prompted changes at other chains too. Burger King revamped its chicken sandwich last year and it "performed particularly well," the company said this week.

Even Shake Shack - famous for its burgers - is increasingly turning to poultry. It's currently trying out a new griddled chicken sandwich, which has a "healthier perception," Chief Executive Officer Randy Garutti said last month.

Advertisement
Advertise with NZME.

In Canada, McDonald's has been pushing its Seriously Chicken lineup, which includes Canadian-raised, grain-fed poultry slathered with guacamole. The move is helping bolster McDonald's brand image and fueling profitable sales growth, CEO Steve Easterbrook said last month.

Easterbrook, who took the helm in 2015, pulled the company out of a sales slump by adding all-day breakfast and modernizing its restaurants.

Refining its chicken offerings is a logical next step, Halen said.

"It makes a lot of sense," he said. "Chicken is becoming more and more popular."

Save

    Share this article

Latest from Business

Premium
Currency

Kiwi dollar rises 7.5% as US dollar wanes under global shifts

18 Jun 03:59 AM
Premium
Business

Little Island pleaded for lifeline before going into liquidation

18 Jun 01:56 AM
Airlines

Israel to begin bringing back citizens stranded abroad

18 Jun 01:39 AM

Audi offers a sporty spin on city driving with the A3 Sportback and S3 Sportback

sponsored
Advertisement
Advertise with NZME.

Latest from Business

Premium
Kiwi dollar rises 7.5% as US dollar wanes under global shifts

Kiwi dollar rises 7.5% as US dollar wanes under global shifts

18 Jun 03:59 AM

Concerns about the US dollar have seen other currencies gain, including the NZ dollar.

Premium
Little Island pleaded for lifeline before going into liquidation

Little Island pleaded for lifeline before going into liquidation

18 Jun 01:56 AM
 Israel to begin bringing back citizens stranded abroad

Israel to begin bringing back citizens stranded abroad

18 Jun 01:39 AM
Premium
Hansells owes $10m to staff, ANZ, IRD and company linked to the Hart family

Hansells owes $10m to staff, ANZ, IRD and company linked to the Hart family

18 Jun 01:34 AM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP