NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business

Google, Microsoft face user request burden after EU ruling

Bloomberg
15 May, 2014 01:42 AM6 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

A person may ask search-engine owners to remove personal information which opens the way for European users to flood the firms with Web takedown requests, adding costs and time. Photo / AFP

A person may ask search-engine owners to remove personal information which opens the way for European users to flood the firms with Web takedown requests, adding costs and time. Photo / AFP

Deleting personal information online is costly and time-consuming for Web companies. Those difficulties are now set to be magnified in Europe for Google, Microsoft and others.

The European Union's top court on Tuesday ruled citizens have a "right to be forgotten" online, meaning people may ask search-engine owners to remove personal information and request that a court or data-protection authority step in if a company doesn't comply.

The EU decision doesn't spell out what types of information must be removed and doesn't provide exemptions for data that are true or from a reputable source.

Read more:
• Google told to remove old links
• Google blow as EU court backs 'right to be forgotten'
• Chloe Hamilton: How do you get something off Google?

All of that is set to create new headaches for US Web companies, which have businesses based on handling tremendous amounts of data that often aren't touched by humans.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The ruling opens the way for European users to flood the firms with Web takedown requests, adding costs and time to what they already do in content removal.

Many of the companies already deal with compliance for different data laws in various geographies, subjecting requests to shed content to thorough legal analyses before making the information unavailable.

"It's just such a mind-bogglingly impossible decision," said Fred Cate, distinguished professor at the Indiana University Maurer School of Law. "Courts aren't responsible for the practical implications of rulings but this really staggers the imagination."

Advertisement
Advertise with NZME.

The EU decision applies to search engines, which means it will affect Google, Microsoft's Bing and Yahoo.

Google and others may now have to consider charging a fee for European users to cover the costs of staff to comb through requests, Cate said. Or they may try to get by with being seen to make a good faith effort to comply, even though any of the 28 European nations governed by the ruling or any zealous local prosecutor could then take a company on for failing to do enough, he said.

"They'd have to hire an army of compliance officers," said Justin Brookman, director of the Center for Democracy and Technology's Project on Consumer Privacy. That may make it difficult for companies to "scalably compete online," he said.

The EU decision illustrates how Europe and the US are diverging on how stringently they approach privacy. That has gathered steam since last year, following Edward Snowden's revelations of the electronic-spying practices of the US National Security Agency.

Discover more

Business

Google blow as EU court backs 'right to be forgotten'

13 May 07:35 PM
Opinion

Cleansing the internet - good or bad?

13 May 08:12 PM
Technology

Mark Zuckerberg: 10 surprising facts

14 May 07:00 AM
World

Google told to remove old links

14 May 05:00 PM

Google said it was reviewing the EU court's decision, with spokeswoman Leslie Miller calling it a " disappointing ruling for search engines and online publishers in general."

Other Internet companies said they have also started studying the ruling and its implications.

Watch: European Court: Google must yield on info

"Since our founding almost 20 years ago, we've supported an open and free Internet; not one shaded by censorship," said Sarah Meron, a spokeswoman for Sunnyvale, California-based Yahoo. "We're now carefully reviewing the European Court of Justice's decision to assess the impact for our business and for our users."

Jack Evans, a spokesman for Microsoft, declined to comment. Nu Wexler, a spokesman for Twitter, and Genevieve Grdina, a spokeswoman for Facebook, didn't respond to requests for comment.

The EU court said in a statement that it sought a balance between "the legitimate interest of Internet users potentially interested in having access to that information" and privacy rights.

Advertisement
Advertise with NZME.

If used in limited cases, "it's probably a positive move that people have their privacy protected," said Danny Sullivan, founding editor of industry website SearchEngineLand.com, in an e-mailed statement. "However, there's a real concern if this turns out to be abused, if done to prevent easy access to legitimate public records."

The EU restrictions are unlikely to help privacy advocates in US courts, Danny O'Brien, a lawyer at the Electronic Frontier Foundation, said in an e-mail. That's because while EU countries rely on a wide-ranging law that covers all personal data processing, the US has a patchwork of privacy laws, he said.

Europeans turn to a privacy regulator to investigate violations, while US privacy violations are enforced through private lawsuits and occasionally the Federal Trade Commission, he said.

Google's Web-search results are based on algorithms, which don't require the interference of humans. Yet the company over time has had to put employees more directly into the work of sorting through content and data as requests to remove online information have multiplied.

The Mountain View, California-based company's legal team now deals with thousands of government requests every year around online data. In the first half of 2013, the number of government requests to remove content from its services rose by more than two thirds to almost 4,000 from the prior six months, according to Google's transparency report at the time.

The requests came from countries including France, Spain and Italy and also from a variety of sources, including court orders and the police, according to Google. The biggest complaints are for defamation, privacy and security.

Advertisement
Advertise with NZME.

In 2012, the company received requests from governments including the ones in Turkey and Malaysia to get rid of videos on its YouTube site containing clips of the movie "Innocence of Muslims." The video depicts the Prophet Muhammad as a womaniser and shows a fictional attack by Muslims on a Christian family.

Google doesn't always oblige the inquirers. In Germany, the company complied with 74 per cent of court requests during the first half of 2013, according to Google. In France, it was 58 per cent.

The company also sometimes makes a statement about what it will or won't show in its search results. In 2010, Google pulled its service from China after refusing to censor search results.

Google has also faced calls to remove content in the US. Its YouTube site has long said it will remove videos that infringe copyright issues. In March, Google and Viacom settled Viacom's $1 billion lawsuit claiming YouTube violated copyrights by letting users post video clips from television shows without authorisation.

- Bloomberg

Save

    Share this article

Latest from Business

Media InsiderUpdated

TVNZ boss on the future of the 6pm news, Shortland St - and a move into pay TV

18 Jun 05:50 PM
Premium
Property

Building blocks: 59% of construction firms face work order concerns

18 Jun 05:00 PM
Premium
Shares

Market close: Geopolitical tensions keep NZ market flat, US Fed decision looms

18 Jun 06:09 AM

Audi offers a sporty spin on city driving with the A3 Sportback and S3 Sportback

sponsored
Advertisement
Advertise with NZME.

Latest from Business

TVNZ boss on the future of the 6pm news, Shortland St - and a move into pay TV

TVNZ boss on the future of the 6pm news, Shortland St - and a move into pay TV

18 Jun 05:51 PM

Will this be Simon Dallow's swansong year as the 6pm newsreader?

Premium
Building blocks: 59% of construction firms face work order concerns

Building blocks: 59% of construction firms face work order concerns

18 Jun 05:00 PM
Premium
Market close: Geopolitical tensions keep NZ market flat, US Fed decision looms

Market close: Geopolitical tensions keep NZ market flat, US Fed decision looms

18 Jun 06:09 AM
Premium
Fringe Benefit Tax: Should you be paying it if your business owns a ute?

Fringe Benefit Tax: Should you be paying it if your business owns a ute?

18 Jun 06:00 AM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP