Treat others how you wish to be treated. I find this works well for employees, clients, suppliers and even competitors.
What is your personal business philosophy or business focus?
Our primary role is to act as a fiduciary for our clients' investments. It's a role we take seriously because people trust us with their money. We're always focused on safekeeping and growing our clients' assets.
What was the best decision you made for the company?
Hiring high-calibre people in key positions. A recent example is Stuart Williams, who joined us as our head of equities in 2014.
What was the hardest or worst business decision you made and what did you take away from it?
Any internal restructuring decisions are hard, but the key take-away is that if it's in the interests of delivering for our clients, and can drive increased business energy, it's a good decision.
Peter Lynn, managing director of Nikko Asset Management NZ.