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Home / Business

Cyclone Gabrielle: Chorus reveals scale of East Coast fibre devastation, telcos fly in mini towers, satellite gear

Chris Keall
By Chris Keall
Technology Editor/Senior Business Writer·NZ Herald·
16 Feb, 2023 04:25 AM4 mins to read

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Cyclone Gabrielle has slammed the North Island causing destruction around the region leaving one firefighter missing, and residents in Kumeū inundated again. Video / NZ Herald

Chorus has revealed the scale of the devastation its facing with the fibre cables that deliver landline service to the East Coast - and it says at this stage it can’t offer an estimated time for repairs.

Limited broadband and mobile service is being progressively restored to the region, however, as telcos fly in satellite uplinks and mini, temporary cell sites. Additionally, NEMA teams have delivered 10 Starlink satellite internet kits to Gisborne, five to Wairoa and three to Napier.

On Twitter, National MP called on owner Elon Musk to send hundreds of Starlink kits; replies pointed out local reseller Noel Leeming had Starlink kits in stock, and that the lack of power meant emergency services and others could only accommodate so many via generators.

A spokesperson for The Warehouse Group (which owns Noel Leeming) said, “We’ve got good levels of The Starlink Standard Kit available throughout the country. Some stores are low, but we’ve got plenty of stock available online and more stock arriving in stores.” Noel Leeming’s Gisborne store lists Starlink kits as “unavailable” for click-and-collect. The spokesperson said that was because the store was closed, not an out-of-stock issue.

Gisborne emergency connectivity is our #1 priority with satellite equipment continuing to be deployed to emergency and essential services. We've established small cell connectivity at Gisborne Airport, Gisborne Police Station and Muriwai 1/4

— Jason Paris (@JasonCParis) February 16, 2023
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“Gisborne’s telecommunications are normally enabled by two separate fibre cables to provide resilience,” Chorus spokesman Nathan Beaumont said.

“Unfortunately, both of the routes have suffered major cuts triggered by landslides.”

Both routes (north and south of Gisborne) were surveyed yesterday.

The north route has been identified as the most feasible option to implement a temporary overlay, Beaumont says.

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“There are at least four breaks on this route that we know of, with one of them extremely challenging as in a deep gorge where the road is completely destroyed and will require more evaluation once on ground.”

Beaumont added, “We have resources at both ends of the route to start work on both ends at the same time. This includes two helicopters, separate crews of technicians to work on the two cuts, and enough fibre to bridge the gaps created by the landslides.”

An overlay should fix the surface cuts today, but at this point Chorus can’t say when it will be able to address the deep gorge cut.

Telcos have been working with NEMA to install satellite uplinks in Gisborne in their efforts to restore basic mobile and broadband service as debilitating outages continue for thousands. Vodafone CEO Jason Paris also posted that a temporary cell site had been installed at Gisborne airport.

The first uplinks went live on Wednesday, Telecommunications Forum chief executive Paul Brislen said.

The limited satellite service will act as a stand-in for the washed-away fibre optic cables that usually provide “backhaul” - that is, connect cell towers to the main networks.

Regular celltowers are also being progressively repaired.

“In the past 12 hours, 2degrees sites in Tolaga Bay, Hicks Bay and Tutara have been brought back on line, Brislen said this afternoon.

“Most of Coromandel is now operational again.”

Hundreds of sites fixed in the last last 24 hours. 88 VF sites now down, so great progress being made - but more work to do. Fibre breaks, like this one, are becoming the largest problem. We’ve chartered planes & hired helicopters to fly in equipment & people to sort. Stay safe pic.twitter.com/7fl9zKvevJ

— Jason Paris (@JasonCParis) February 15, 2023

In areas still covered by temporary fixes, Brislen said: “Satellite service won’t have the same capacity as fibre so communication will be limited to voice and text messaging and congestion will be an issue but it will help reconnect the region with the rest of the country.

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Gisborne connectivity up and running at the airport with a small cell mobile solution on a scissor lift! pic.twitter.com/z7OdxLnKcs

— Jason Paris (@JasonCParis) February 15, 2023

Brislen said as well as working overlays to workaround cuts to the Taupo-Napier cable, Chorus was working on a longer-term replacement. Questions have been raised about the regions’ communications resilience in the wake of Cyclone Gabrielle.

2degrees reports that Napier and Hastings are online with generators being used to maintain power, especially in Napier.

2degrees has fibre connectivity into Napier and cellsites at three small East Cape towns have been restored. Satellite and small cell equipment have been mobilised to Gisborne and are being installed today. Additional backhaul connectivity is being arranged via microwave and satellite in Gisborne to bring some macro cell coverage online as soon as possible.

Spark had 152 sites down at the peak and has restored services to 72 of these sites to date. Additional satellite units and generators have arrived in Gisborne and Wairoa via helicopter, Brislen said.

Links have been stood up over Spark fibre, restoring connectivity to Hastings and Napier from a network perspective. We are working with Chorus and 2degrees to restore fibre north and south of Gisborne and between Napier and Taupo.

Vodafone has turned on a number of sites overnight, and is continuing to work with the Rural Connectivity Group which oversees much of the rural broadband network, Brislen said.

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Vodafone, Spark and 2degrees have arranged for mobile cellsites-on-wheels (COWs) to be transported to the region to fill in connectivity gaps and increase the footprint of the network in the area.

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