"Lesley and George have been screwed," says Twigge, who says he's seen multiple similar cases where councils have been negligent.
"[The council] should never, ever, ever had issued [the Code Compliance Certificate] and I think accountability starts with them."
The council has declined to comment on the case.
However, when Local Focus asked Manawatu District Mayor Helen Worboys about it at a public meeting, she said the council has spoken with Thomas and Griffiths and there was a process to follow.
"That process starts with them taking the builder to court so, until that process starts, we don't know where council fits in," she says.
For the owners of the house, legal costs and court hassles are not what they want.
"That's just not an option, we don't have the money for that," Thomas said.
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