Are you working from home?
Yes. Home is Parnell in New Zealand.
What has been your worst/most fearful moment/realisation in this crisis so far?
I don't think I can pick one in particularly - the dynamic nature of this means it moves very quickly. If you go back three or four weeks ago, we were having a very strong month in the business and it's moved so quickly. Every week, it's moving quickly. Just staying ahead of it, that dynamic nature has made it very intense.
Your biggest personal challenge so far?
The important thing here, critical for leadership, is you've got to work with a tempo but create an environment that allows you to think and make good decisions. That is really, really important and that's what you see us doing, the way we bought time. We've tried to lay out a 12-week period, so everyone has certainty to get us aligned and give us time to work through. What will soon happen, in some shape or form, is lockdown will end and we'll have to reboot the business and then think about what's the background economic activity? So continuing to keep the business in an environment where the leadership and key teams can think about all that and get it as right as we possibly can.