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Home / Business / Companies / Banking and finance

No ATMs, no Eftpos, no service: Anger and frustration over ANZ glitch

NZME.
29 Oct, 2015 06:07 PM4 mins to read

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ANZ's banking services were down due to glitch. Photo / Getty Images

ANZ's banking services were down due to glitch. Photo / Getty Images

Frustrated New Zealanders were unable to pay for takeaways and turned away from bars last night after an ANZ glitch caused all of its major services to be disabled.

The bank's internet banking service, goMoney app and ATMs all went down at about 8.15pm.

Customers were not able to pay for anything via Eftpos transactions either, as that too was down. It is understood the glitch was fixed at 11pm.

ANZ-users throughout the country said it made for a frustrating Thursday evening.

Johnathan Bond said the results of the glitch had ultimately contributed to him losing a job. He was unable to make multiple payments which were due on Thursday or top-up his cellphone, he said.

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"I was also unable to reach the manager I was supposed to have an interview with for more stable work. As I failed to get in contact with said manager, I have lost out on a new job," he wrote.

"It would be greatly appreciated if some sort of compensation was applied from ANZ."

A Nelson reader, named Cathie, said she received an "invalid issuer" message when she tried to pay for a takeaway pizza. It was the same for the customer behind her, she said.

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"Went to pay for pizza with eftpos - invalid issuer came up. Same for next customer.

"[But] the pizza was made and owner was happy for us to pay tomorrow. Only in Nelson and pizza was fabulous."

Bar duty manager Jess Leathem said it took a while to figure out what was causing the glitch.

"I was working tonight and all of a sudden the Eftpos wasn't working took a long time to figure out it was just ANZ cards as a lot of patrons happened to be ANZ," she said.

"We had to turn customers away who were with anz and had no cash, so lost revenue tonight which is quite disappointing really!"

A number of readers said not being able to pay for dinner was "embarrassing".

"Was unable to pay for meal last night very embarrassing, today going to Australia not sure if [the] card will work," readers Richard and Sue said.

"On the day that ANZ announces an obscene gross profit its system goes down in a major outage," Jenny Rogers wrote.

"We tried to pay for our meal at a restaurant and were embarrassed by the inability to pay with ANZ Eftpos card with the screen saying could not complete. Even went across rd to check at ATM and could not achieve anything not even a balance. Not good enough!"

Vipin Kaushik said ANZ should come up with a savvy alert system, so customers were not left in the dark.

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"It would be better if ANZ send customers a SMS (especially for goMoney customers) at the time of disruption of services.

"I kept retrying logging in and also reinstalled the app in my mobile but of no use," he said.

ANZ user Victoria Robbins said the latest debacle was not the first ANZ customers had to deal with in recent weeks.

"I was caught out by this but also last fortnight all ANZ customers with a visa debit card were charged twice for each purchase," she wrote.

"The second one was just a hold but still meant I wasn't able to use my account as it was in overdraft. Took over 24 hours to fix."

A spokesman told the Herald the bank's technical team was working hard to fix the issue last night.

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Spokesman Stefan Herrick said ANZ's goMoney app and internet banking has since been restored, but said people may have to be patient as there would now be a lot of traffic on those services.

"We're still working on the other services and hope to have it fixed as soon as possible," Mr Herrick said.

"We'd just really like to apologise to all our customers who have been inconvenienced by this."

Mr Herrick said the glitch was fixed shortly after 11pm on Thursday.

"All of our services were back up and functioning normally shortly after 11 last night. It was basically a network issue between all those functions that went down.

"We just want to apologise to all of our customers, and offer our sincere apologies for any inconvience it caused."

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