Drylie said the bank was encouraging affected customers to contact it to discuss their individual circumstances and how it might be able to assist them with a new pre-approved loan offer.
"This may involve reviewing the amount of their current deposit and also the value of the property they are looking to purchase.
"We appreciate that this will be disappointing for customers who are impacted and we apologise for any inconvenience caused."
Squirrel Mortgage Brokers' chief executive John Bolton told the Herald last week his company was "definitely" seeing banks tightening up on lending.
"Banks started tightening up in the last three or four weeks since the Reserve Bank's change," he said.
The early clampdown was affecting his clients, some of whom had pre-approval for loans with deposits of just 10 per cent.
He had been fielding concerns from clients who were worried it would lapse before they found a suitable property.
New Zealand Bankers Association chief executive Kirk Hope said last week it would be no surprise if banks were making changes before the month's end as they got their heads around the new changes.
Hope said customers should speak to their banks about any concerns, and read the terms and conditions of any pre-approved low deposit loans carefully.