NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business / Companies / Airlines

Lufthansa signals end to economy class perk we all took for granted

By Benedict Brook
news.com.au·
16 Nov, 2019 09:08 PM6 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Lufthansa will reduce its economy class food service on long haul flights later this month. Photo / 123RF

Lufthansa will reduce its economy class food service on long haul flights later this month. Photo / 123RF

I would have said you could smell it before you saw it, but food usually has to be warm for it to have a noticeable aroma.

However, you could certainly hear the grumbling from passengers on the final 90 minutes of the 22 hour slog from London to Sydney.

"Um, sorry, what's that?" one traveller asked the British Airways' flight attendant as the dream of a hot breakfast evaporated before their eyes.

"It's a cheese and bacon sandwich, madam," said the airline staff member, smiling but surely faintly embarrassed.

It was two little slices of white bread, with a few slivers of fridge-temperature bacon and cheese between. It was limp, cold and glad-wrapped.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The offering would have looked a little sad on a low-cost airline. For economy on a major full service carrier, it was positively heartbreaking.

It looked like the kind of thing a harried parent would wrap up in a rush and fling to their child who was going on a school trip for the day.

And depressing news coming out of another of the world's biggest carriers earlier this month suggests this long haul, economy class staple is now firmly in the luxury basket and could shortly be but a memory.

Advertisement
Advertise with NZME.

"It could be the end of the hot breakfast in economy," one aviation analyst told news.com.au.

Bye bye brekky

Earlier this month, German giant Lufthansa quietly let slip it was ditching the second hot meal on all flights of more than 10 hours in length. Not short haul, but mammoth intercontinental globe trotting trips.

The airline has, bizarrely, called this a "service development" based on "feedback from customers". Customers who somehow want less bang for their buck and less comfort on their already exhausting flights.

It's as inconceivable as customers demanding a mobile phone shop offer the "service development" of only offering a tatty old Nokia for the price of an iPhone because they want the flexibility of fewer apps and just love that classic flip phone action.

Discover more

Airlines

Chaos in the skies: Air NZ passengers warned to take travel precautions

18 Nov 04:07 PM
Airlines

Air NZ chasing options as it faces backlash from cancellations

19 Nov 04:52 AM
Airlines

How Air New Zealand decides where to point its planes

22 Nov 02:03 AM
The sad little excuse of a sandwich served on British Airways' economy class to Sydney. Photo / Benedict Brook
The sad little excuse of a sandwich served on British Airways' economy class to Sydney. Photo / Benedict Brook

Weirdly, for such tremendous news, Lufthansa, a Star Alliance airline, didn't put out a press release or tweet about it. Rather, the news was picked up by airline blogs including Simply Flying and One Mile at a Time.

The new, improved, yet worse service starts later this month. The first meal will still be warm; the second will be a "high quality cold sandwich" the airline confirmed.

This is only slightly more appetising than earlier reports that the second meal would be a "cold vegetarian snack".

That suggested the second hot meal would be ditched in favour of some wizened dried up carrot sticks to kick start the day. A cheese wrap sounds positively indulgent in comparison.

"Over the past few months, we have carried out over 80 flights with various test scenarios. Thus, it was possible for us to establish a modern service according to current customer wishes thanks to feedback from our customers," Lufthansa's Asia-Pacific Head of Communications Klaus Pokorny told news.com.au.

"Many customers like the possibility of either enjoying this second meal immediately or packing it for the rest of their journey," was another head scratching reason for the change.

Advertisement
Advertise with NZME.

The airline claimed the reduction in food offering would also be more environmental friendly due to the reduction in packaging. But then Lufthansa is also planning on giving each passenger a 0.5L plastic bottle of water as they board. So the messages are somewhat mixed in that regard.

End of the sky high omelette

Lufthansa doesn't fly direct to New Zealand. But Kiwi passengers flying to Europe may end up on a Lufthansa plane after transferring in a hub like Singapore or Hong Kong.

Some other airlines might be tempted to follow suit, Strategic Aviation Solution's Neil Hansford told news.com

"It's difficult to make a buck in the back of the plane internationally," the aviation consultant said.

Airlines like Lufthansa, based in high wage countries, were struggling to compete with carriers from elsewhere that paid their staff less. So they were cutting corners in the cabin to keep up.

Increasingly that meant major full service carriers offering rock bottom seat only fares to attract customers that might otherwise have flown low-cost.

Advertisement
Advertise with NZME.

"The price point for most people is the economy fare and so we now have these low fares airlines that aren't actually low cost airlines."

He expected more inclusions to be stripped from economy fares with customers, even with traditional airlines, forced to pay for extras.

"People will buy bundles off a base fare, like having a hot breakfast, and the airlines will end up with more revenue.

"It's the way of the future. It could be the end of the (included) hot breakfast in economy."

Sure, the omelettes were watery, the tomatoes were often tasteless and the croissants had all the flaky give of a small boulder. But after almost a day in the air, trying to sleep while the man next to you dribbles on you shoulder, it felt like the least you deserved.

Qantas' reaction

Lufthansa may have been forced into the change because one of its core long haul markets is Europe to North America. It's in a fight with low coast airlines like Norwegian, British Airways' Level subsidiary, Canada's West Jet and, soon, the US' JetBlue.

Advertisement
Advertise with NZME.

But Hansford said it would be far tricker for airlines such as Qantas (or Air New Zealand) to get away with the same thing as its competition is swankier and less low cost.

"Qantas won't be able to reduce the level of their offering because the likes of Emirates, Qatar, Cathay and JAL are prepared to offer breakfast so Qantas has to compete."

Qantas told news.com.au the majority of its long haul flights offered two hot main sized meals. Indeed, in recent years, Qantas has revamped its food offerings by enlarging the main course, making menus more interesting with contemporary choices beyond just "chicken or fish", and offering perks like a welcome drink and hot chocolate.

It's a move that has now been mimicked by US carrier Delta that, from this month, will offer a revamped long haul food service with bigger dishes and non-alcoholic cocktails in the cheap seats.

Would economy class customers care that Lufthansa was going in the opposite direction?

Hansford doubted if many would avoid the airline entirely: "Typically they will look at the cost before they ever consider other things.

Advertisement
Advertise with NZME.

"They will be disappointed and they will whinge but they will also realise what they would have paid elsewhere."

British Airways does serve hot second meals, including breakfast, on some long haul flights. But the airline did not respond to news.com.au's questions about their sad little glad-wrapped cheese sandwich

Save

    Share this article

Latest from Airlines

Airlines

Israel to begin bringing back citizens stranded abroad

18 Jun 01:39 AM
Business|companies

Vietjet orders 100 Airbus A321neo planes

18 Jun 12:26 AM
Premium
Airlines

Pilot group to honour Erebus legacy with safety award

17 Jun 07:00 AM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from Airlines

 Israel to begin bringing back citizens stranded abroad

Israel to begin bringing back citizens stranded abroad

18 Jun 01:39 AM

All of Israel’s commercial aircraft were sent outside of the country.

Vietjet orders 100 Airbus A321neo planes

Vietjet orders 100 Airbus A321neo planes

18 Jun 12:26 AM
Premium
Pilot group to honour Erebus legacy with safety award

Pilot group to honour Erebus legacy with safety award

17 Jun 07:00 AM
Airbus touts plane orders, Boeing focused on Air India crash probe at air show

Airbus touts plane orders, Boeing focused on Air India crash probe at air show

17 Jun 03:23 AM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP