Father of Jetstar customer vows to never use airline

The woman's baggage was put on a different Jetstar flight. Photo / Getty Images

The father of a Jetstar customer has vowed never to fly with the airline after it lost his daughter's bag for a few hours.

Just yesterday the budget airline apologised to another Auckland woman whose bag, with her wedding dress inside, was misplaced for almost two weeks.

Now, Richard Field has written to the Herald about his daughter's lost-luggage experience, which cost him a lot of money in parking fees.

He said his daughter's flight to Auckland from Queenstown was delayed so her baggage was put on a different flight.

"I had arranged to pick her up at the airport," he said. "Upon arrival at the airport I find out the flight had been delayed."

Mr Field said he thought it would be a minor delay, but when his daughter's flight finally arrived her luggage was nowhere to be seen.

He said it took a few attempts to finally find out from staff the baggage was on the next flight from Queenstown.

"In the meantime my parking meter time is increasing. I know it's not a lot but it was the inconvenience."

He said efforts to get the fee reimbursed after the lost baggage forced him to pay for more than an hour in extra parking fees failed.

"In the end I just gave up and threw the parking receipt out. My policy is now to never trust or fly Jetstar."

Another customer reported a similar experience when her flight from Auckland to Christchurch was delayed.

"Flight delayed by an hour and my bag was mixed up with a woman's on a later flight."