NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business

Apple tells court its iPhones only legally guaranteed one year

news.com.au
13 Sep, 2017 09:58 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Is this device the benchmark of new technology?​ Sophie Ryan reports freshly after the launch at the Steve Jobs Theatre in Silicon Valley

Apple launched its new $2000 iPhone X yesterday - which might be perfect timing if your old device is beginning to slow down.

That's because Apple says its flagship iPhone is technically only guaranteed to last 365 days. At least that's what the company is arguing in a Californian court.

The consumer tech giant is facing a class-action lawsuit filed by disgruntled customers after the touch screen on their devices stopped working properly.

Known as "touch disease" the issue has plagued a small percentage of iPhone 6 and iPhone 6 Plus users who complained of diminishing sensitivity and spotty functionality of the touch screen after owning the device for a short while. The unresponsive touch screen effectively freezes the phone so it can't be used properly.

When news.com.au reported on the issue late last year, a number of readers complained of experiencing the defect.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Because the plaintiffs in the Californian case say the touch disease infected their phones after a year of ownership, Apple is washing its hands of any responsibility.

A year is the default warranty you get when you buy an iPhone. In reality, the average iPhone will easily last more than two or three years, especially if you're willing to go to the trouble to replace the glued-down battery, which has a limited lifespan.

The plaintiffs say there is a reasonable expectation among customers that devices will last the standard length of a contract with carriers.The lawsuit argues that "consumers reasonably expect that smartphones will remain operable for at least two years when not subject to abuse or neglect because the overwhelming majority of smartphone users are required to sign service contracts with [mobile] carriers for two year periods."

Advertisement
Advertise with NZME.

Despite publicly saying it makes the most durable devices, Apple isn't afraid to fall back on a legal technicality to win the case.

Arturo Gonzalez, the lawyer representing Apple, filed a motion earlier in the year arguing it is "not appropriate for courts to rewrite the express terms of a warranty simply because of a consumer's unilateral expectations about a product".

To hold Apple accountable "simply because plaintiffs expect their iPhones to last the length of their cellular service contracts" would put an unfair burden on the company, reads the motion, which was published by Motherboard.

"Nowhere do plaintiffs allege that the iPhone 6 or 6 Plus deviated from Apple's intended design," it added.

Discover more

Business

Four creepy things your smartphone records

14 Sep 02:54 AM
Business

Apple fanboy's massive iFail

14 Sep 07:11 AM
Business

Is iPhone X the apple of their eye?

15 Sep 08:22 PM

At this point the case could still head to trial but if it is settled beforehand we likely won't get a definitive answer on the rights of customers.

Is planned obsolescence real?

The short answer is yes.

The extent to which it exists depends on how conspiratorially minded you are. But far from promoting a caricature of greedy companies fleecing their customers, product makers are often bound by imperfect technology, and most of the time are simply responding to consumers who want a sleek new device every couple of years.

The term has its origins in the US light bulb industry in the 1920s when a group of light bulb manufacturers - infamously known as the Phoebus cartel - conspired to prevent technological advances that would have produced longer-lasting light bulbs.

For some, today's smartphone is the new light bulb: screens or buttons break, operating systems and apps can suddenly no longer be upgraded, and the lithium batteries in smartphones soon die. In the past Apple has said it expects its iPhone batteries to last an average of 400 charges.

In recent months there has been a growing fight to preserve the rights of customers to be able to repair their devices.

Advertisement
Advertise with NZME.

In April, the Australian Competition and Consumer Commission accused Apple of misleading consumers about their warranty rights by routinely refusing to inspect or repair devices for free if they have been repaired by a third party, even when the repair - usually a cracked screen - was not related to the fault.

The commission lodged proceedings against Apple in the Federal Court after investigating consumer complaints about "error 53" - which disabled consumers' iPads or iPhones after they downloaded an update to Apple's operating system.

Save

    Share this article

Latest from Business

Energy

Auditor-General warns of investment need for electricity reliability

24 Jun 12:55 AM
Premium
Opinion

Property Insider: Foodstuffs' $380m expansion with new Pak'nSave sites in the works

24 Jun 12:00 AM
Property

Fletcher Building flags massive $575m to $781m hit to 2025's result

23 Jun 09:11 PM

Audi offers a sporty spin on city driving with the A3 Sportback and S3 Sportback

sponsored
Advertisement
Advertise with NZME.

Latest from Business

Auditor-General warns of investment need for electricity reliability

Auditor-General warns of investment need for electricity reliability

24 Jun 12:55 AM

Achieving net zero by 2050 will require increased spending in the electricity sector.

Premium
Property Insider: Foodstuffs' $380m expansion with new Pak'nSave sites in the works

Property Insider: Foodstuffs' $380m expansion with new Pak'nSave sites in the works

24 Jun 12:00 AM
Fletcher Building flags massive $575m to $781m hit to 2025's result

Fletcher Building flags massive $575m to $781m hit to 2025's result

23 Jun 09:11 PM
Premium
Treasury 'got it wrong' predicting KiwiRail to fall short of financial target, Winston Peters says

Treasury 'got it wrong' predicting KiwiRail to fall short of financial target, Winston Peters says

23 Jun 05:00 PM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP