Apple became embroiled in controversy shortly after the iPhone 6 release as thousands of users complained their new iPhones were bending in their pockets. Photo / Twitter
Apple became embroiled in controversy shortly after the iPhone 6 release as thousands of users complained their new iPhones were bending in their pockets. Photo / Twitter
Apple knew its iPhone 6 and 6 Plus smartphones would bend before they went on sale but chose to doing nothing about it, internal documents have revealed.
The firm became embroiled in controversy shortly after the gadgets' 2014 release as thousands of users complained their new iPhones were bending intheir pockets.
Now documents have revealed the company knew about the issue, dubbed "bendgate" by angry social media users, before the phones were released, according to the Daily Mail.
The company repeatedly denied that there were engineering problems with the £490 ($942) smartphones and claimed it was a "rare issue" during normal use.
An internal review at Apple conducted prior to the phones' launch showed the company knew that the iPhone 6 was 3.3 times more likely to bend than the iPhone 5S, while the larger 6 Plus was 7.2 times more likely to bend.
The company even specified that one of its major concerns leading up to launch was that its iPhone models were "likely to bend more easily when compared to previous generations."
The review was made public in a recent court in documents obtained by Motherboard.
Apple has never said that the phones have a bending problem.
It even released a statement once the complaints increased, claiming to perform "rigorous tests throughout the entire development cycle" and stating that the "iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use."
Not long after "bendgate", another issue called "touch disease" appeared.
"Touch disease" saw thousands of touchscreens fail as a result of bending caused by normal use, according to some experts.
Enough iPhone owners were impacted by it a class action lawsuit was filed against Apple.
The newly-revealed documents were made available as part of an ongoing class-action lawsuit that argues the iPhone 6's touch disease was caused by poor design.
It is widely believed Apple failed to properly bond a piece of touchscreen hardware using "underfill", a glue-like substance.
The files were released by US District Court Judge Lucy Koh, who suggested Apple knew about the issue before it released the smartphones.
She said: "One of the major concerns Apple identified prior to launching the iPhones was that they were likely to bend more easily when compared to previous generations", something that Apple described as "expected behaviour".
"After internal investigation, Apple determined underfill was necessary to resolve the problems caused by the touchscreen defect."
She added that Apple then began using the bonding substance on iPhone 6s "until May 2016", hinting it recognised a lack of the substance caused display issues.
