NZ Herald
  • Home
  • Latest news
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather forecasts

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
    • The Great NZ Road Trip
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
    • Cooking the Books
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • What the Actual
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business

After drawing a line under layoffs, Vodafone NZ boss Jason Paris faces five challenges

Chris Keall
By Chris Keall
Technology Editor/Senior Business Writer·NZ Herald·
31 Mar, 2019 05:49 PM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Vodafone chief executive Jason Paris. Photo / Supplied.

Vodafone chief executive Jason Paris. Photo / Supplied.

Vodafone NZ promised to tell its 2700 staff if they would stay or go by the end of March (that is, yesterday).

Late last week, the telco indicated it would hit that mark.

"We're still on track to give our people clarity by the end of the month, after which there will be a transition period - including new vacancies to be filled," spokesman Richard Llewellyn told the Herald last Thursday.

Chief executive Jason Paris says he'll give an update on how everything went with the restructure, and the lay of the land ahead, in a couple of weeks.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

But it's already clear bodies will be shed. Paris has refused to comment on inhouse talk that hundreds of jobs will go, always maintaining the number would not be finalised until the end of the review - and that people would even be added in some areas.

The new Vodafone boss has said changes will be bold, and all but confirmed offshoring of some call centre jobs with his "I'm a proud Kiwi, but ..." talk about the need to address "commercial reality."

And insiders have let slip that some tech jobs will be sent out of New Zealand, too, following a round of offshoring last year. And while a voluntary redundancy offer went to most people in the company, a spokeswoman confirmed that take-up was "in the low-single digits" and that some compulsory redundancies would be required to fill the gap.

Another round of bad press lies ahead, as layoff numbers are confirmed at some point in the coming days.

Advertisement
Advertise with NZME.

Once he's through that, here are Paris's top five challenges:

1. Prove more automated and offshored support can be better

Paris has argued that people given Vodafone is a multinational, with various "centres of excellence" around the world, offshoring doesn't mean calls going to an anonymous call centre. And that many actually prefer an online form or app or bot for quickly resolving certain questions or requests. Customers will shortly let him know via social media, and voting with their feet.

2. Win a key price fight with Chorus

An update to the Telecommunications Act that kicks in next year forces Chorus to open up its network to let retail ISPs like Vodafone apply their own electronics, to give them more freedom over what services they offer, and at what retail pricing.

The law doesn't specify wholesale pricing, however, Cue a round of public arm-wrestling, PR games and various attempts to get the Commerce Commission to referee, or not.

Discover more

Business

Vodafone NZ will position itself as a value stock, Paris says

21 Feb 05:48 PM
Business

Vodafone asks nearly all 2700 staff if they want to quit

10 Mar 06:19 PM
Telecommunications

Vodafone secretly plans to outsource jobs to India: insider

10 Mar 10:43 PM
Business

Sky TV's new boss trashes own company's service

20 Mar 08:04 PM

Paris went on the front-foot last week as Chorus put its initial pricing proposal on the table.

He wasted no time in saying it would be punishing for consumers if the network company got its way - though Chorus complained bitterly that his claim it would push prices up by $40 a month was misleading. Watch out for a lot more bunfighting in the months ahead. How it turns out will have a big impact on Vodafone's future.

3. Shift the power balance in the Sky-Vodafone relationship

Intriguingly, Paris indicated in his first interview with the Herald that he didn't want Vodafone TV to simply re-sell Sky channels.

Historically, Sky TV has kept a tight leash on hardware partners, with restrictions on what non-Sky content they can carry. Paris would not want to talk contract details, but indicated he would be pushing for more freedom - including (and this would have made shudder) potentially adding the Spark Sport app to Vodafone TV.

Will he have the moxie to follow through?

If he does, and Spark Sport is put onto Vodafone TV (a user-friendly box that acts as a Sky TV substitute) it could be a golden opportunity to win the business of many middle New Zealanders stratching their heads about how to watch the 2019 Rugby World Cup with all this new-fangled streaming malarky.

Advertisement
Advertise with NZME.

4. More cool tech, sooner

Paris has said Vodafone NZ needs to do a better job at grabbing hot tech from its sister companies and introducing it to NZ. Enhancing Vodafone TV with more apps and online services would help prove that statement.

So would supporting E-SIMs, as Paris has already said he's keen on. E-SIMs, supported by some of the latest phones from the likes Apple and Huawei, can support more than one phone account, and from different phone companies. That makes them a boon for travellers, but phone companies are wary - because they also make it a lot easier to switch providers.

He'll need to pull more tricks out of his hat, too, as Spark tries to make all the conversation about 5G.

Areas like security, and growing concern about online content - where Vodafone has already been stepping upSo far, "only a low single-digit proportion of those eligible to express interest have taken up the offer," - could be further bolstered.

Paris seems to know the score here, and is active in responding to people on social media and in article comments when they point out drawbacks. Again, will he have the wherewithal to follow through?

5. Brace for that IPO

The "bold" restructure is all about Vodafone's plan to list its NZ business on the NZX (and or ASX) early next year.

Advertisement
Advertise with NZME.

That means increasing Vodafone NZ's bottom line, and Paris has been open about the fact it missed targets last year, and needs to make more profit to fund dividends for soon-to-be investors. How? Just follow items 1 to 4 on this list. You're welcome.

Save

    Share this article

Latest from Business

Premium
Media Insider

Noise ban, off-limit interviews: TVNZ's rules as RNZ moves in; Ad agencies take aim at global merger

09 May 10:58 AM
Premium
Tourism

'Nothing was going to stop me': Pioneer who built ski resort from scratch sells up

09 May 07:00 AM
Premium
Shares

Market close: NZ sharemarket rises as gentailers make gains

09 May 06:03 AM

“Not an invisible footprint”: Why technology supply chains need optimising

sponsored
Advertisement
Advertise with NZME.

Latest from Business

Premium
Noise ban, off-limit interviews: TVNZ's rules as RNZ moves in; Ad agencies take aim at global merger

Noise ban, off-limit interviews: TVNZ's rules as RNZ moves in; Ad agencies take aim at global merger

09 May 10:58 AM

Untimely deaths of 3 respected NZ journalists; NZME set to take on Trade Me for car sales.

Premium
'Nothing was going to stop me': Pioneer who built ski resort from scratch sells up

'Nothing was going to stop me': Pioneer who built ski resort from scratch sells up

09 May 07:00 AM
Premium
Market close: NZ sharemarket rises as gentailers make gains

Market close: NZ sharemarket rises as gentailers make gains

09 May 06:03 AM
Premium
'Very happy': Jim Grenon to join NZME board with Steven Joyce in peace deal that ends bitter battle

'Very happy': Jim Grenon to join NZME board with Steven Joyce in peace deal that ends bitter battle

09 May 05:42 AM
Deposit scheme reduces risk, boosts trust – General Finance
sponsored

Deposit scheme reduces risk, boosts trust – General Finance

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • What the Actual
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven CarGuide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP