"If you are phoning from a landline, the address and phone number of the location you are calling from automatically display on our computer screen - but we still need to confirm that the address you are phoning from is the address of the emergency. When on holiday people are more likely to use their cellphones, so the process can take longer if people don't know where they are," he says.;
NZ Fire Service Deputy National Commander Paul McGill says fire spreads incredibly fast, so the quicker a fire appliance can get to the scene, the better.
"Giving a clear, accurate address is vital. And be aware of the fire risks wherever you are over the holidays. If you do have a fire, get out, stay out and call 111."
Police Communications Centres National Manager Superintendent Andy McGregor says the first thing police ask callers is where they are.
"If you can't give an exact address, then tell us the name of nearby landmark like a church, library, cinema, park, bridge or a geographical feature like a river. With good detail from you, our mapping technology can pinpoint exactly where you are.."
Mr McGregor says people can sometimes find it frustrating to be asked a lot of questions in an emergency situation.
"I encourage people to bear with us, because we need that information to make quick decisions on how best to help. At the same time as we're asking for the information, if an emergency response is needed, we're getting staff on their way."
New Year's Eve is the busiest time of year collectively for emergency services and people are often out of town celebrating.