Official Cash RateBanking watchdog fields twice as many complaintsThe office of the banking Ombudsman received twice the number of formal complaints in 2008/9 than it did a year ago.16 Nov 04:50 AM
New ZealandHospital restrains man for six yearsA mentally ill patient restrained in solitary confinement for almost six years is one of several disturbing cases the Ombudsmen have uncovered.04 Nov 03:00 PM
New ZealandCredit card scammers live the high lifeA syndicate of scammers buys a luxury lifestyle after obtaining the credit card details of genuine bank customers.24 Oct 03:00 PM
New ZealandBank fees reduced or even dropped as competition bitesSome banks have reduced fees, while others have wiped some completely.16 Oct 03:00 PM
New ZealandInsurance battle after fighting off cancerHelen Henwood has beaten cancer. Now she is trying to win against her travel insurance company.09 Oct 03:00 PM
Official Cash RateCustomers' anger as bank passes on personal detailsA woman who mistakenly accessed another customer's account is irate that the BNZ disclosed her personal details so the man could resolve the matter.21 Jul 04:00 PM
