Latest from Ombudsman

Credit card scammers live the high life

A syndicate of scammers buys a luxury lifestyle after obtaining the credit card details of genuine bank customers.

Bank fees reduced or even dropped as competition bites

Some banks have reduced fees, while others have wiped some completely.

Insurance battle after fighting off cancer

Helen Henwood has beaten cancer. Now she is trying to win against her travel insurance company.

New urgency to clear decks

ING pays out nearly $400m to frozen fund investors

Ombudsman reflects on 14 years' work

Insurance complaints soar as times get tough

'Big changes' could be on the way for our financial bureaucrats

Bank customers see red

Credit rating agencies on trial - weren't they supposed to spot this?

ING to explain its 'final offer' to investors

ANZ creating 'obstacle' for ING investors

ING's latest offer slated by advisers

Complaints over banks on the rise

<i>Diana Clement</i>: Earnings insurance for difficult times

<i>Media</i>: Holmes back in political TV hotseat

Cullen sidestepped in ACC blowout inquiry

<i>Diana Clement</i>: Answer to million dollar question