Latest from Management

<i>Debbie Mayo-Smith: </i>Good customer experience makes dollars and sense

Let's look at why customer service is so important to the bottom line.

<i>Peter Boxall:</i> Are NZ workers really disengaged?

Are the raft of employee 'engagement' surveys that show New Zealand workers are unhappy with ther work really accurate?

Alloway: I'm glad to be leaving

Kiwi IT man sells up dream property to help rebuild Japan

A New Zealand IT entrepreneur is selling up a beachfront dream home to help rebuild Japanese business.

Health staff at 'serious risk'

Quake moves IT execs into rugby clubrooms

Software geeks have taken over Christchurch's High School Old Boys rugby club, after the earthquake pushed them out of upmarket CBD offices.

DNZ beats earnings guidance, flags 8c dividend in 2012

<i>Debbie Mayo Smith:</i> Poor service sinks sales

It has been several months since I wrote about customer service. However, I had such a bad experience recently that it's prompted me to write again.

Get The Answers: Document successes well and remember to share them

Argosy Property Trust under fire amid takeover battle

<i>Graham McGregor: </i>Ask your way to business success

After 33 years in sales and marketing I'm astonished at how easy it is to get great business advice from well known experts just by asking for it.

Secret talks on farmers' trading plan

Fonterra's bold plan strikes hurdles, writes Jonathan Underhill.

Raising the bar for company directors

<i>Kate Ross: </i> Recruitment market update

There is a battle emerging for top talent and employers have to match demands or they will miss out, says Kate Ross.

Aussie advice to get women on boards

Brian Gaynor: Shallow pool of directors needs deepening

Plan to centralise courts worries lawyers

Number of millionaires tipped to rocket