TelecommunicationsHow to beat call centres (be polite)An even temper, good manners and careful record keeping can help defeat call centres that don't co-operate.16 Dec 04:30 PM
OpinionDavid FisherDavid Fisher: Internet firm moves on from dark daysI spent almost five hours on hold trying to find out why my Slingshot internet connection was so bad.16 Dec 04:30 PM
BusinessChorus shares lift on report releaseChorus could reduce its funding gap for the ultra-fast broadband project from $1 billion to $200 million.15 Dec 10:45 PM
WorldDanish PM urged to auction presidential selfieDavid Cameron has urged Danish PM Helle Thorning-Schmidt to auction the controversial selfie she took at Nelson Mandela's memorial for charity.15 Dec 08:16 PM
OpinionLiam DannLiam Dann: Market will give verdict on ChorusWell, this was supposed to be the quirky, light-hearted year-ender column, full of whimsical reflections on the big business events of 2013.15 Dec 04:30 PM
New ZealandCalls for help increaseThe Roast Busters scandal has stretched support services for rape and sexual violence complainants as a wave of abuse victims seek help.14 Dec 07:35 PM
OpinionHerald on Sunday editorial: Slingshot's turn to be slammedEditorial: Three years ago the <i>Herald on Sunday</i> uncovered an egregious abuse of telemarketing called in that industry "slamming".14 Dec 04:30 PM
LifestyleThousands of free eBooks availableAuckland Libraries has added thousands of new, free electronic texts to its collection.13 Dec 04:30 PM
TelecommunicationsSlingshot used rival's databaseSlingshot marketers used login codes to access a Telecom database to improperly switch over customers without their consent.12 Dec 08:37 PM
TelecommunicationsSlingshot fined over dodgy transfersInternet and phone company Slingshot has been fined $250,000 after it admitted transferring competitors' customers to its business without authority.12 Dec 04:08 AM
World'Fake' interpreter a serial offenderThe sign language interpreter at Nelson Mandela's memorial who has been accused of being a fake has signed at past ANC events.11 Dec 11:04 PM
WorldInvestigation into 'fake' interpreter"There was no meaning in what he used his hands for." An investigation is launched into whether a fake sign language interpreter worked his way into Mandela's service.11 Dec 08:28 PM
TelecommunicationsGovt report on Chorus out next weekA full report on how internet price cuts will affect Chorus' ability to complete its leg of the ultra-fast broadband scheme will be released next week.11 Dec 04:30 PM
BusinessDiner e-guide gets taste for NZOnline restaurant guide Zomato is ramping up its growth in NZ as it goes head-to-head with more established competitors such as MenuMania, Localist and Yelp.11 Dec 04:30 PM
Small BusinessWeb users caught up in ransom scamSome NZ computer users have paid $500 ransom demands after finding their machines encrypted and a ransom note demanding cash.11 Dec 04:30 PM
New ZealandDotcom still being spied onKim Dotcom is likely to be under fresh surveillance and to have had phone calls with his lawyer intercepted, the judge hearing the extradition case has found.11 Dec 05:34 AM
TelecommunicationsSlingshot due in courtInternet company Slingshot has accepted Commerce Commission findings that 27 customers were transferred to it without authorisation.10 Dec 04:30 PM
New ZealandNZ kids unaware of online dangersOnly about half of New Zealand kids aged 5 to 10 know the danger of speaking to online friends and a fifth of those would like to meet them in real life.10 Dec 05:45 AM
BusinessTech giants lobby to fight spyingBig tech companies across the US have joined forces to pressure government to curb its big surveillance programmes that collect vast amounts of private information.09 Dec 09:10 PM
LifestylePhone addicts unhappy - studyAvid mobile phone users are less happy and suffer from higher anxiety, a new study shows.09 Dec 06:10 AM
Small BusinessProductivity gains the goal in adopting new applicationsThere are two distinct tiers of value for smartphones and tablets in enterprises.08 Dec 04:30 PM
New ZealandReaders become the authorsA novel approach to reading has kids blogging and commenting online about what should happen next in books - and authors follow the instructions.08 Dec 02:13 AM
New ZealandScam Watch - Dec 8A Napier retailer warns a man claiming to be from "Google business" is offering a preferential listing for $295 - which must be paid via paypal. Ignore calls like this.07 Dec 04:30 PM
TelecommunicationsNew York bank sells down Chorus sharesChorus' share price has plunged by 50 per cent over the past year - now one of its big shareholders, BNY Mellon, has cut its holding from 7.45pc to 6.3pc. Photo / NZ Herald05 Dec 10:50 PM
TelecommunicationsChorus contracts reviewChorus' ultra-fast broadband contracts could be changed to ensure the project is not at risk.05 Dec 04:30 PM
OpinionShelley BridgemanShelley Bridgeman: Have you photographed a crying baby?In a world in which social media sites are full of photographs depicting clichéd "happy family" scenes, it's refreshing to see some honest moments.04 Dec 10:40 PM
TelecommunicationsNo extra Govt funds for UFB - AdamsGovt not expecting to invest any more than the $1.35b already committed to UFB, despite an independent probe indicating the Chorus' leg of the project is at risk if changes aren't made.04 Dec 10:30 PM
New ZealandCunliffe's tweet referred to policeThe Electoral Commission today referred Labour leader David Cunliffe to the police for a tweet he sent on Twitter last Saturday, the day of the Christchurch East byelection.04 Dec 04:32 AM