
Customer complaints force company to replace ad
The re-worked version comes after complaints from customers suggested the advertising team be "retrenched".
The re-worked version comes after complaints from customers suggested the advertising team be "retrenched".
The Christchurch city council is facing a multi-billion dollar problem as it tries to find an insurer and options to cover the network of underground pipes.
Some travel insurance can cover you for events that occur before the trip, but not if you leave it too late.
What would hurt most? Losing jewellery or your smartphone?
A group of insurance advisers appear to be 'churning' customers - meaning better commission payments for them - and worse cover for clients.
COMMENT: No insurance? Turn to Givealittle for financial support.
Homeowners are being warned that putting off inexpensive repairs could prove costly in the future.
COMMENT: How does buying now compare to 1989? The data may surprise.
The former boss of Zurich, who stepped down in December, has taken his own life.
Blackstone Group has snapped up a stake in Kiwi life insurance company Partners Life.
A group of Christchurch homeowners have launched a new class action against insurer Southern Response.
COMMENT: Shop around. That's the best way to see if you're getting a fair deal.
The Insurance & Financial Services Ombudsman Karen Stevens shares her best advice around travel insurance.
Kiwis under 25 are three times more likely to call their mothers first when they get into a travel emergency overseas, according to an independent study.
An insurance boss says women wanting to make it to the top need to show they are the best at what they do.
Costs to repair luxury Christchurch home is under dispute.
A report has revealed revenue for the industry is only growing because existing policy-holders are ageing and premiums have risen.
The intense conflict of interest between bankers and the rest of society is captured well in a passage from "Traders, Guns and Money," a book written by former banker Satyajit Das, writes Anat Admati.
Ninety eight Canterbury homeowners have won a landmark settlement with EQC.
COMMENT: Have you heard the one about the child who smashed her iPhone to get the latest model? This happened in my circle of friends and is problematic for many reasons.
Seth Glickenhaus, a bond trader turned money manager whose studies of law and medicine failed to lure him away from Wall Street, his professional home for more than eight decades, has died.
COMMENT: Insurance policy fine print often sets the bar very high when it comes to claims for cancers, heart attacks and a long list of other illnesses.
COMMENT: What to do about the problem of uninsured Kiwis? Many are woefully exposed when it comes to their life and health cover.
Customers complain insurers have refused to settle unless they stop posting negative comments on social media.
A push by insurers to settle claims from the Christchurch earthquakes is partly behind a spike in complaints to the insurance ombudsman.
Law change means companies need to check their insurance policies, writes Tim McCready
One customer claimed to lose $6k of jewellery from their handbag that was later found when a Southern Cross investigator followed up on the claim.
Travel can be surprisingly cheap but don't skimp on medical cover, writes Diana Clement.