Latest from Airlines

Delta’s dawn: Giant US airline about to touchdown in NZ and shake up the market

Big boost to Auckland-Los Angeles services will help push down prices.

Editorial: Customer service needs an upgrade

Technology has brought benefits to the bottom line, but these need to be shared.

Air NZ’s Manila contract: Auckland contact centre firm asks why not keep it local?

Airline to use Philippines contact centre for digital inquiries.

Air NZ passengers can get taste of First Class in new leased aircraft

In a blast from the past, passengers can get a taste of First-Class – for a price.

Bags not: Luggage scam using Auckland Airport offers 1000 unclaimed bags for $3

Scam page keeps surfacing after airport company reported it to Meta.

Hawaiian Airlines cuts NZ route during winter

The seasonal departure's a blow for travellers as the airline helped drive prices down.

Auckland Airport chief on her former boss - incoming PM Christopher Luxon

"I know Christopher, he is very action-oriented," says Carrie Hurihanganui.

Air NZ’s radical move to tackle long contact centre waiting times

The airline says call centre service levels are still not up to scratch.

Emirates cadet academy a fast track to the cockpit of a Boeing 777

The $306K fee gets full board and uniforms - and training in sporty Embraer jets.

High travel costs locked in as air travel heads back to pre-pandemic levels

Study shows the eye-watering increases in airfares in this region.

Editorial: Has tourism become a dirty word?

OPINION: Sector is recovering, but international spending only half that before Covid.

Airline add-ons: The extras costing passengers billions

How ancillary revenue helped power up airlines including Air NZ after Covid.

How a storied national airline became reviled in its own country

New York Times: A string of scandals has left Qantas near the bottom of public opinion.

Airfare wars: New carrier puts more capacity on popular US route

US airline responds to strong booking for new route before debut flight.

Christopher Niesche: Qantas scandals show bosses are boys in a bubble

OPINION: Investors are wondering why Qantas CEO Alan Joyce got away with so much.

Jetstar gears up for school holiday, slashes airfares

Airline takes a pop at rival Air NZ with $30 fare promotion.