Fergusson says Fonterra is taking every practical step to improve its performance and that the process will take time.
"There is no silver bullet here."
Value has always been a priority for Fonterra and it hasn't always been "volume for volume's sake," says Fergusson, but he admits there has been a "bit of confusion," in the past. Now Fonterra will focus on putting value first.
Reaction to Fonterra's plans has resulted in "positive" feedback from its farmers says Fergusson.
"So far, they're appreciating what they're hearing."
Also in today's interview: Charles Fergusson talks about whether Fonterra will continue to have milk pools around the world, and how the co-op intends to live within its means.