However, it was ''absolutely essential'' people in areas with backup generation limited their power use to avoid overloading the generators, for example by delaying high-energy tasks such as using washing machines and air conditioning.
"Remember to fill your petrol tank before the outage as pumps and eftpos won't work, and store some water if you rely on electricity to pump your water," Shaw said.
More information on the outage will be posted on Top Energy's online outage centre, outages.topenergy.co.nz, and the Top Energy Outage App, available from iTunes or Google Play Store.
Customers who relied on electricity for medical equipment should contact their health providers for advice.
Shaw said backup generation was part of the company's strategy to boost reliability until long-term initiatives such as the Ngawha power station expansion came on stream.
The Kaitaia generators would be used to secure the power supply in Top Energy's northern network until a second 110kV line into Kaitaia was built.
Over the summer two 1MW diesel generators would be installed at Omanaia to supply 1600 customers in southwest Hokianga while a substation and 33kV line were upgraded.
Once that project was finished the generators would be relocated to the Kaitaia generator park.
If the November 18 outage can't proceed it will be postponed to the following Sunday, November 25.