One Napier resident is so incensed by Napier's InterCity Coachlines new bus stop she has taken matters into her own hands - organising a petition.
Iris Thomas said she was a regular traveller between Gisborne and Napier and was driven "wild" when the bus pick up and drop-off point was shifted from the travel centre on Munroe St to Marineland.
That left travellers without shelter, a toilet or phone.
A retiree at "nearly 80", Mrs Thomas said she collected more than 300 signatures from travellers in just five days.
"They all thanked me for doing it and were happy to sign the petition," she said. "I won't stand out there in the cold, it's bitterly cold, you'd have pneumonia before you reached Wairoa."
The petition asks InterCity Coachlines to operate from a terminus which has toilet and telephone facilities, shelter for passengers and adequate parking for passenger pick-ups and drop-offs.
Mrs Thomas will be presenting both Intercity and the Napier City Council with the signatures after the petition closes on Friday.
Travellers were expected to show up 15 minutes before a bus arrived and would stay in the car if they could, which created other problems.
"Passengers have nowhere to park when they're getting dropped off and so they park in the bus lane," Mrs Thomas said. "When the bus arrives they have to get out smartly. There's going to be a big smash there one day."
Labour List MP and candidate for Napier Stuart Nash has picked up the cause, housing the petition in his office on the corner of Station St and Munroe St, Napier.
"It's really resonated with people in the community, we've had a lot of people come into the office," he said.
The Napier City Council and InterCity were both "not serving the community" by allowing buses to stop at Marineland.
"Some businesses, by the nature of their work, are ambassadors for the city and the first impression they are giving is dreadful," Mr Nash said.
"This is a tourist issue but also an issue for locals."
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