“These are extraordinary times. The over 70s are taking the Government directive seriously,” said Mrs Toroa.
“It can be difficult for those living remotely and semi-rurally. They are trying to shop online but the supermarkets are struggling to keep up.
“One person in this situation said she felt paranoid about being seen outside her home.
“Some people prefer to have their independence and are telling us they are quite capable of getting their groceries.
“We are hoping services will be more coordinated with time.”
Mrs Toroa said those living in town were being supported by their local hauora and runanga, which were supplying food and hygiene buckets.
“Other individuals tell us they are being cared for by neighbours and friends and family who are making meals or connecting them with Meals on Wheels.
“Those living outside the city boundaries have been speaking to Pru Clayden, who coordinates Meals on Wheels volunteers.
“She has suggested bulk supplies be ordered if we could ensure delivery to the rural elderly.”
This would be done at a safe distance and in accordance with Ministry of Health guidelines, she said.
Age Concern-accredited visitor service volunteers are keeping in touch via telephone, with one volunteer having already called 40 people.
“She can hear in their voices if they need support.
“I am concentrating on contacting past elder abuse victims to check on their welfare and to see if there is any imminent need.”
Mrs Toroa is still going into the office in Treble Court to take calls and answer email requests.
She ensures people that their accredited visitor service volunteers are continuing to monitor their elderly clients and are working with Gisborne Volunteer Centre, which has supplied a list of volunteers available to help.
For elder abuse concerns, call them on 06 8676533 or 027 221 6895.
People can also contact police if they want to discuss any abusive situations within people's “bubbles”.
“Our prime concern is the safety and wellbeing of the elderly in these difficult times.”