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Home / Bay of Plenty Times

What's in a name? Plenty if you don't get mail!

Bay of Plenty Times
16 Dec, 2010 12:58 AM2 mins to read

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A mail mix-up that has cost a fed-up Greerton woman countless lost letters is finally to be fixed - nearly two years after she first complained.
When the Bay of Plenty Times intervened, New Zealand Post said it would meet with Jennifer Watson to apologise for an ongoing botch-up she could not resolve through numerous phone calls and complaints to her local post office.
The teacher aid wrote to the newspaper in frustration this week after a parcel addressed to her address in Manson St was returned to sender and stamped by a New Zealand Post worker as "Gone - no address".
She said she had collected more than 20 items of mail that had been returned to the Greerton PostShop because New Zealand Post had not recognised her as living at her address of more than nine years.
There had also been cases of mail addressed to her being posted to residents of Mansels Rd, on the other side of the suburb, she said.
In the latest incident, a Tauranga resident who sold a book to her through Trade Me attempted to post it but had it returned to him days later.
"I had to go and pick it up from him. That really took the cake."
She has also missed receiving a $415 cheque from TECT, an $800 tax rebate, a $100 cheque from her bank and money and cards for her daughters posted by their grandmother in Australia.
"I'd be lucky if I got all of my mail every month."
Mrs Watson dreaded what other mail had not turned up - and what would happen if a summons for jury duty or medical appointment notices were missed.
She had long since given up complaining to New Zealand Post through its helpline operators and was instead now dealing with staff at Greerton PostShop, who she said had been helpful.
New Zealand Post spokesperson John Tulloch said the issue had been caused by "sorting and postie errors".
Extra checks were now being made on mail addressed to Manson St and Mansels Rd.

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