The building sector continues to boom in Taupō, with many tradespeople booked out months in advance.
When demand outstrips supply it can be tempting for businesses to become complacent, letting their customer service levels slip. Not so for Taupō-based Graft Joinery, who produce custom-made cabinetry for clients across the North Island.
"It's pretty frustrating when a tradie arrives to give you a quote, and you never hear from them again," says Julia van Velden, joint owner of Graft Joinery.
"Communicating with our customers is a big focus for us. We've found that it's really important to make sure everyone is on the same page, so we work hard to keep our clients and suppliers updated at each point in the process."
Graft has been in business for just under one year, and in that time the growth has been exponential.