Kerry Duncan has made a difference for generations of Napier residents through her 40 years of community service.
The Bay View resident has been providing budget advice since 1972, helped establish the Napier Citizens Advice Bureau in 1986, and in recognition of her services to the community she will receive the Queen's Service Medal.
"I've just done what I've done over the years, and I've enjoyed doing it," Mrs Duncan said.
"You feel you can make a difference, it all helps.
"Every single one of us can do something and make a difference."
When Citizens Advice Bureau began, Mrs Duncan said: "We were just a group ... who wanted to help people."