Matt Franklin makes the decision whether animals live or die.
And the weight of constantly having to make those decisions meant that his boss once instructed him to take a fortnight's leave from putting animals down so he could come to terms with the stress.
"The worst part is playing God," he
says.
"Deciding the fate of animals and being the one to make that call. Most of it is based around age and temperament, adoptability ... or whether they're ill or injured. When it comes down to room and resources that's when it gets frustrating."
Animal welfare workers dealing daily with abused and neglected pets are suffering stress and grief similar to frontline emergency staff.
But unlike police, firefighters and doctors, they rarely get recognition.
This weekend the SPCA has called in two grief therapists who counselled 9/11 survivors to help its staff cope with the grisly load.
Dr Carol Brothers and Nancy Mullins are running a three-day compassion fatigue workshop in Rotorua for SPCA staff.
Dr Brothers says there is no other field where workers are forced to put down or kill the very thing they love and have pledged to serve.
Mr Franklin says public misconceptions can add to staff's stress levels and admits he himself had no idea what the job involved when he first set out.
"I started in this job at age 21 and I was naive. I thought it would be some cute and fluffy animals I'd deal with and on my first job in the emergency ambulance, I was called to a german shepherd who'd had its two front legs ripped off by a 4WD.
"One of the common things people say to me is `I don't know how you do your job. I couldn't do it'. Well, what makes us any different? It's just as hard on us ... It's one of those jobs you don't become involved in to get rich."
Mr Franklin, manager of Tauranga's SPCA, started in the industry nine years ago but has only been at the Tauranga branch for three months. Prior to moving to the Bay he worked for Auckland SPCA and Waitakere Animal Welfare.
When asked to give further examples of animal cruelty, Mr Franklin isn't short on stories.
The memories don't go away _ nor does the anger.
"It happens all the time. You shouldn't own an animal if you don't have time for it or won't care for it."
Mr Franklin said while officers were able to offload on one another, they were only recently being offered counselling and tertiary options to prepare them for the work an SPCA officer does.
He said abuse also added to stress levels. SPCA workers have been called animal killers, yelled at over the phone and in person and gestured at in public.
Just this week, SPCA officers in Tauranga went to a house to collect an ill-treated dog and were forced to call in the police when the home owners started hurling abuse at them. When they went back the next day the injured dog was gone. "And she's out there still in pain."
While there are also moments of joy, Mr Franklin says processing the hundreds of animals that come through the shelter every year takes its toll. Hundreds get put down.
The workshop was a chance for some of Tauranga's SPCA staff, many of whom are only in their 20s, to vent their frustrations and learn techniques to deal with stress and grief.
This man holds power of life in his hands
Matt Franklin makes the decision whether animals live or die.
And the weight of constantly having to make those decisions meant that his boss once instructed him to take a fortnight's leave from putting animals down so he could come to terms with the stress.
"The worst part is playing God," he
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