Joyce Orr is this year's Romeo best service female winner, but she thought she had missed the boat.
The gardening manager at New World Stratford says she was told the mystery shoppers judging all nominees could not judge her as they could not find her.
"I thought, ah well ... this (winning) was a big surprise."
It is the first time Joyce has been nominated and she is delighted with the win. "Most of all I thank my bosses, they are wonderful to work for. They let me do what I want to do and hopefully it makes everyone happy. I love the people, trying to help them where I can. I love the plants and working with the nursery travellers that come round."
Her aim is to keep on giving the same good service she has for the past 4.5 years.