"They are disappointed," she said.
"But once they see the new brand (they should be OK)."
Ms Powell said the store would be rebranded next week ready to open as Suzanne Grae, which she said was targeted at "real women" of all shapes and sizes but did not sell sleepwear.
"We're looking forward to it. We're quite excited but we are going to miss Sussan," said Ms Powell, who together with all other staff had been retained.
The chain announced last year it would close six of its New Zealand stores and turn the remaining nine, including Rotorua's, into Suzanne Grae outlets.
The move will increase the number of Suzanne Grae stores in New Zealand from 11 to 20.