It's fourth time lucky for Rotorua's All Seasons Holiday Park which has won the prestigious 2017 Spirit of Hospitality Award sponsored by AA Traveller.
This award is the holiday park sector's premier award, made to the holiday park which excels in providing an outstanding visitor experience.
Having been a finalistin four of the last five years, All Seasons Holiday Park was awarded the accolade at the annual Holiday Parks Awards in Dunedin last night.
Holiday Parks New Zealand chief executive Fergus Brown said the park stood out for its consistently high levels of service, repeatedly going well beyond what would normally be expected.
"Managers Tracie and Kevin Thornborough take enormous pride in exceeding their guests' expectations. On one occasion, they towed a guest and their broken down vehicle back to Auckland, a 7.5 hour round-trip," Mr Brown said.
Jasmine Adams from the Rotorua TOP 10 Holiday Park won the Emerging Star Award. Photo/Supplied
"They have quickly installed a hand rail beside a toilet to assist an individual guest and, when an air conditioning unit broke down during summer, they purchased a portable air conditioning unit to keep their guests comfortable."
Jasmine Adams from the Rotorua TOP 10 Holiday Park won the Emerging Star Award (for holiday park professionals under the age of 35).
Mrs Adams was recognised for her efforts in leading the wider industry and her community, as well as her own park.
Taupo DeBretts Spa Resort won the Resco - Best Upgrade Awards for projects over $100,000.
Its tired 1970s ablutions facilities have been upgraded to new gender neutral facilities catering for 80 campervan and tent sites and seven cabins. The $300,000-plus project aimed for environmental excellence and sustainability, and features include geothermally heated floors, double glazed skylights and lighting connected to movement sensors.
