"Upon arrival we were greeted by our hosts Patrick and Joey.
"The service from that moment was exceptional and could not be faulted.
"Nothing was too much for our wonderful hosts who ensured we were always taken care of and were always helpful," one guest said.
The hospitality team at Hamurana Lodge cover a range of nationalities which has served them well in catering to the varied needs and expectations of their international guests.
Lodge manager Patrick Gao said a large part of their success came down to the lodge's picturesque location and beautiful decor and ambience "which combine to provide the perfect setting for relaxation and pampering".
Mr Gao was quick to acknowledge the efforts of the lodge's owners who had been actively marketing the hotel to some of the world's emerging tourism markets. "This has resulted in a new niche of clients eager to experience boutique, service- orientated properties to discover New Zealand and in particular, the Rotorua region and its people."
