"It's hard when we can see there are options for them out there but they can't."

Phillipa Smith has been a frontline police officer for the Eastern District Police for eight years, and now she is ready to take on her toughest gig yet by qualifying as a detective and a primary police negotiator.

Smith, 39, started her police career on the front line, then on the Hawke's Bay family harm team, followed by the crime squad in Hastings and the Hawke's Bay gang focus unit.

"I am currently on the crime squad Napier," Smith said.

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She is training to

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