Mayor Kirsten Wise said there has been both "great successes and also great challenges over the past year."
"But as our Report shows, we have stuck to our commitments as best we can, including continuing to make water issues our top priority.
"Keeping our city ticking along throughout the National State of Emergency and changes in alert levels has been demanding.
"We are well aware of current impacts and preparing for the unknown, so our next Long Term Plan, covering the 10 years from 2021, is being developed with this in mind."
Acting Chief Executive Keith Marshall, who joined NCC during lockdown, said balancing community expectations and priorities while continuing to balance the books is always a hard task, made more so by this year's unexpected events.
Initiatives set up as a result of the pandemic include: a Rapid Response Fund to help non-profit social service and community organisations support the response, a Recovery Projects Fund, rates relief packages, and We Are Team Napier – Kia kotahi tātau o Ahuriri nei.