"Those who come to us for our service are now presenting deeper issues and often complex issues that take time — we are always here to provide that listening ear and advice and advocacy as needed."
One recent case highlighted that.
Wallis said a woman approached the Sallies about a week ago for help.
"She has a disabled son and due to family circumstances has taken into her care two of her grandchildren."
He said army staff prayed with her and ensured she benefited under their first delivery under the Foodbank Project.
The Salvation Army had been working in with Countdown in providing groceries purchased by donors at cost, and delivered them for no charge.
Through the new online site of www.foodbank.org.nz people could choose from food items as well as specific bundles of items to meet the specific needs of local communities in the form of fresh produce, personal care and cleaning products.
Going online would add more people to the donor list which was crucial, Wallis said.
Since the Salvation Army and Countdown teamed to launch the food donations initiative four years ago New Zealanders have shown their generosity — so far donating $1.4 million of groceries to the Foodbank Project, the country's only online foodbank.