His experience will colour his view of the world for years to come, but this isn't the first trauma that William has faced in his young life. We discover that his father died when he was a young boy and that something happened when he was at school in Cambridge that resulted in estrangement from his mother and his best friend.
William is a singer, a former chorister of huge talent, and part of the story teases out how his career in music was cut short when he chose to enter the family undertaking business.
His uncle Robert (his father's identical twin) and partner Howard are the rocks to whom he clings and the main source of friction with William's mother, Evelyn. These storylines explore how grief complicates everything, how motivations are misunderstood, how love and expectations can stifle and destroy.
Despite the premise of the story — an embalmer on his way to prepare children for their funerals — this is a gentle tale of great human kindness. A Terrible Kindness describes a tangled web of love and grief that is eminently readable and memorable.